Operations Manager
Counseling & Psychological Services
Summary of Job Details
The Operations Manager is a senior administrative and supervisory position responsible for the comprehensive, efficient, and compliance management of the administrative and clinical operations of Counseling & Psychological Services (CAPS). This individual manages and supervises all daily clinic functions, including client flow, scheduling, and the performance of the Electronic Health Record system (PnC). This position is responsible for staff supervision, including recruitment, training, discipline, and daily workload distribution for non-clinical support personnel, to ensure excellent customer service and effective resolution of client complaints. The role serves as a key liaison among technology, facilities, and safety, the IT team, and manages all equipment and space while ensuring departmental compliance with campus health, safety, and security protocols. The Operations Manager directs financial and business operations on behalf of the executive director in collaboration with the Leadership Team and the Student Affairs Business and Administration (SABA) team, covering budgeting, billing, purchasing, and fiscal planning. This position acts as a critical member of the CAPS Leadership Team, contributing to strategic planning, policy formulation, quality data management, outreach efforts, and adherence to all UC, Federal (HIPAA, FERPA), and state regulations.
Required Qualifications
Bachelor’s Degree in a related area and/or equivalent experience/training
1-3 years of Administrative analysis, guest relations, client or student experience, or university or healthcare operations experience.
4-6 years of Experience with direct supervision of teams of staff, demonstrating the ability to effectively manage, hire, train, evaluate, counsel, and address performance concerns in accordance with campus policies, labor agreements, and best supervisory practices.
Highly developed organizational acumen with the capacity to work effectively within a complex matrix of stakeholders and competing priorities.
Skill in identifying key decision-makers and understanding their perspectives, motivations, and underlying needs to achieve strategic goals.
Proven ability to anticipate and proactively manage potential conflicts or internal resistance to change initiatives.
Exceptional written and verbal communication skills, including the ability to present complex information clearly and concisely to diverse audiences (e.g., senior leadership, external stakeholders).
Demonstrated ability to handle sensitive and confidential information with discretion and appropriate security measures.
Proficiency with Windows-based software, the Google professional suite, and Microsoft Word and Excel.
Special Conditions of Employment
Any HIPAA or FERPA violation is subject to disciplinary action.
Mandated reporting requirements of Child Abuse
UCSB Campus Security Authority under Clery Act
Satisfactory criminal historybackground check
UCSB is a Tobacco-Free environment.
Days/Hours: Monday - Friday/8:00a.m. - 5:00p.m.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Application review begins 1/6/2026
Apply online at https://jobs.ucsb.edu
Job #83206
