Case Manager/Sales
If you like rapid growth and working with enthusiastic team members to improve patient’s quality of life, you’ll enjoy your career with us!
Position Summary:
As a Case Manager, it will be your responsibility to build and maintain patient relationships throughout the patient’s care. You will be responsible for acquiring long term, quality patients for the clinic through the implementation of proven lead conversion systems. You will participate in educating the patients while working with the clinicians as they report the findings of an orthopedic exam and diagnostic imaging. It will be your responsibility to deliver a financial breakdown of the overall Care Plan along with helping patients to coordinate their schedules to arrive for the recommended care. As a Case Manager, you will focus on understanding patient needs and wants, helping them overcome obstacles and empathizing with their struggles and challenges while influencing them to do what is in their best interest to improve their quality of life. To be a remarkable Case Manager, you must be able to develop trust and the confidence necessary to help patients navigate their Care Plan. You will need to express a breadth of knowledge and experience in these areas, as well as the ability to work and collaborate effectively within a highly team-centric environment.
Performance Objectives:
● Develop emotional connection with patients to understand their expected goals and desired outcomes
● Perform an initial consultation on new patients to determine medical history, motivating factor that prompted patient to look for help with their problem and functional goals of the patient
● Attend Team Meeting to report on motivating factor that prompted patient to look for help with their problem and functional goals of the patient
● Create and deliver financial estimates and long-term scheduling to patients based on Provider’s orders
● Provide and ensure completion of all patient paperwork
● Effectively and continually educate patients about the need for, and progress through, the care plan
● Ensure that all of the patient’s needs are met, nothing gets overlooked, and care is consistent with the patient’s expressed desires
● Execute patient follow up calls
● Encourage, resolve concerns, and gather testimonials during care plan
Capabilities/Key Competencies:
● Entrepreneurially orientated, driven to succeed and a commitment to achieve results
● Excellent relationship building skills with a demonstrated ability to quickly develop trust
● Ability to make decisions, offer strong recommendations, and take responsibility for results
● Ability to ask exploratory questions
● Demonstrate ability to create a high awareness around physical/functional limitations
● Self-starter who can work independently within existing processes or operate effectively with ambiguity
● Ability to overcome objections with confidence
● Strong oral and written communication skills
● Planning, organizing, prioritizing, and streamlining skills
● Ability to maximize and apply internal systems, processes, and platforms
● Team orientation and strong collaborator
● Present self in a professional and positive manner in attitude and appearance at all times
● Advocate for the patient and motivate them to reach their health goals
● Ability to coordinate and balance needs of the patient and the clinic
● Understand, align, and communicate our mission, vision, and values
● Desire to define and take massive action to accomplish your own personal, professional and financial goals
Qualifying Education & Experience:
● High school diploma or equivalent
● 2 years of sales or management experience
● Experience working in a private medical practice preferred
Physical Requirements:
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and training may be required.
Commitment To Diversity:
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, we recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business, we hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
Location:
Downtown Santa Barbara
Weekly Commitment:
15-20 hours
Benefits:
Healthcare & dental benefits negotiable
Salary Range:
35,000 - 40,000 per year salaried, based on experience
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
If you have a passion for health, a drive to see people live the life they deserve, and a talent for sales, join us in shaping the future of our company and delivering exceptional experiences to our clients and customers.
Job Types: Full-time, Part-time
Salary: $30.00 - $35.00 per hour
Expected hours: 20 – 25 per week
Benefits:
Paid time off
Schedule:
Monday to Friday
Experience:
Sales: 1 year (Preferred)
Ability to Relocate:
Santa Barbara, CA 93101: Relocate before starting work (Required)
Work Location: In person
