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Solgenie's client is looking for an ambitious customer-focused Helpdesk Technician to provide internal support for their global employee base. Candidates should have a mix of technical and customer service skills, be passionate about technology, and have a great sense of teamwork.
IT Help Desk Technician
Location: Santa Clara, CA
Responsibilities:
Set up user accounts and systems for new employees.
Interact with customers to troubleshoot laptop, printer, hardware, software and other peripheral device issues.
Monitor IT ticketing system for incoming requests and resolve or escalate accordingly.
Effectively manage inventory of laptops and accessories.
Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment.
Experience troubleshooting and maintaining general AV and VTC setups (displays, video conferencing) Polycom, Zoom, and Google Meet.
Be part of an on-call rotation and ability to work flexible hours
Qualifications
Required Skills and Qualifications
4+ years of IT Helpdesk experience preferred.
4+ years of technical experience supporting an asset environment. consisting mainly of Mac but also including Windows and Linux.
Excellent written and verbal communication skills.
Customer-oriented and can work well under pressure.
Experience with Google Gsuite and Microsoft Office Suite.
Good understanding of Wifi, DHCP, DNS and MFA solutions.
Experience with various anti-virus, malware and endpoint security solutions.
Experience with endpoint management systems.
Knowledgeable on current laptop and peripheral hardware specifications.
4+ years of technical experience with Audio/Video Conferencing Solutions such as Polycom, Crestron, Live Stream, Zoom, and Google Hangouts.
Basic networking, Wifi and VPN troubleshooting skills.
Additional Qualifications (will be considered a plus)
Strong communication skills.
Pay attention to details.
Ability to follow instructions and see tasks through to completion
Good Interpersonal skills and the ability to work with those from other cultures & countries.
Strong computer skills: Apple, Windows, and Linux
Previous experience working as a Tier 1 support technician
Project management skills.
Experience administering end-user productivity tools and SaaS applications.
Experience with server and network technology and data centers.
Regards
Syam Sukumaran
