Automotive Service Advisor
We are seeking a knowledgeable, customer-focused Automotive Service Writer to join our service department and make $72,000 a year. The ideal candidate will be the liaison between customers and the service technicians, ensuring that all vehicle service and repair needs are addressed efficiently and accurately. This role is critical in delivering exceptional customer service, building trust, and maintaining customer satisfaction. $3,000 SIGNING BONUS FOR THE RIGHT PERSONAUTOMOTOIVE EXPERIENCE A MUST
Key Responsibilities:
Greet customers promptly and professionally upon arrival.
Listen to customer concerns and clearly document vehicle symptoms and service needs.
Create detailed repair orders by accurately describing vehicle problems and recommended services.
Provide cost and time estimates for repairs and maintenance.
Communicate effectively with technicians to ensure timely and accurate repairs.
Keep customers updated on the status of their vehicles and notify them of any changes.
Review completed repairs with customers and explain all charges.
Upsell preventative maintenance and additional services when appropriate.
Handle customer concerns or complaints professionally and escalate when necessary.
Maintain records of all service transactions and work performed.
Ensure the service area is clean, organized, and professional.
Qualifications:
Prior experience as a service advisor, service writer, or in a similar customer-facing automotive role preferred.
Strong knowledge of automotive systems, services, and repairs.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Proficient with computers and service software (e.g., CDK, Reynolds & Reynolds, etc.).
Ability to work in a fast-paced environment and handle multiple tasks.
Valid driver's license and clean driving record.
Working Conditions:
Work performed in both office and garage environments.
May require standing for extended periods and occasional lifting of up to 25 lbs.
Benefits:
Competitive pay
Paid time off and holidays
