Hotel seeking a Front office Manager. As a FOM, you will be responsible for overseeing the operations and performance of the hotel and providing support to the General Manager. Your duties will include:
- Providing leadership and guidance to staff
- Answer staff questions, or cover shifts when needed
- Ensuring high-quality guest services and satisfaction
- Training, implementing and enforcing company policies and procedures
- Monitoring financial performance
- Conducting regular room inspections to maintain quality standards
- Collaborating with other departments to optimize operations and provide additional support where/when needed
- Resolving guest complaints and ensuring prompt resolution
- Conducting regular performance evaluations for hotel employees
-Any other task as needed to best serve the hotel and its guests
```Experience```
To be successful in this role, you should have the following experience:
- Previous experience in a leadership role within the hotel or hospitality industry
- Strong supervisory skills with the ability to motivate and inspire teams
- Excellent phone etiquette and customer service skills
- Strong communication skills, both verbal and written
- Knowledge of front desk operations, including check-in/check-out procedures
- Bilingual is preferred but not required
- Familiarity with night audit processes and guest service best practices
-Must be able to work nights, weekends, and holidays. Occasional night audit fill in as needed, have reliable transportation and valid California drivers license
Please note that only qualified candidates will be contacted for further consideration.
