This position is a Countywide position. The home location will be either Santa Barbara or Santa Maria; the location will be determined at the time of hire based on the candidate's location.
Under general supervision, may serve as technical communications system support including the installation, management and maintenance of various types of electronic data communications systems and their interconnection to other network systems and equipment. May serve as a contact on the IT Help Desk by providing technical support, training, and direction to Superior Court personnel; installing, testing, upgrading, and resolving problems with computer hardware and software; and performs related duties as required. This is a Countywide position that travels between all Court locations.
DISTINGUISHING CHARACTERISTICS: IT Specialist I/II is a flexibly staffed series. The IT Specialist I is the entry-journey classification. Incumbents learn to perform the full range of technical support duties. IT Specialist II is the full journey-level classification, and incumbents perform the complete range of technical support duties. This job series is distinguished from the Computer Systems Specialist I/II job class series in that this job class performs duties that aid Court Administration in investigations of a confidential nature.
Examples of Duties
Positions in this class support large groups of users and many different applications. Incumbents evaluate and recommend changes or additions to a department’s computer systems, using a substantial knowledge of information technology systems and methods, as well as knowledge of departmental operations. Incumbents also perform specialized duties as required by the department to which they are assigned, such as administering LANs/WANs; produces database reports, and evaluating, modifying, and maintaining departmental databases, and other related work as required.
REPRESENTATIVE DUTIES: may include, but is not limited to, the following:
1. Evaluate user requests to resolve problems, identify resources for complex issues, and correct routine problems with minor repairs; escalate more complex issues as necessary.
2. Instruct users on equipment and applications, answer questions, and assist with problem resolution related to application methods and procedures.
3. Maintain records, documentation, and inventories for department computer/communication systems.
4. Manage the daily operation of the Court’s Voice over IP communications system, including user account modifications, password maintenance, and call log/voice mail monitoring.
5. Install, test, and monitor computer hardware and software; assist with the configuration and maintenance of personal computers and audio-visual equipment.
6. Coordinate the installation and maintenance of data cabling and infrastructure for voice systems, manage carrier circuits, and connect circuits to voice communication systems.
7. Identify user problems, assess service loss impacts, and suggest appropriate actions within the court’s goals and constraints.
8. Develop and maintain telecommunications network plans and blueprints.
9. Perform site planning and preparation for connecting new or relocated computer workstations to the data communication network.
10. Coordinate interconnections with public utility companies, public safety agencies, and private vendors for court data communications.
11. Oversee the Court’s CCTV system, including maintenance of cameras, switches, servers, and responding to footage requests.
12. Manage the Court’s building and holding facility detention access control system, including hardware/software maintenance, support issue responses, and user database management.
13. Oversee the performance of or work with vendors on security and communication systems installations, changes, or repairs, including the Court’s duress alarm system; maintain current knowledge of standard supported technology and proactively seek information to increase knowledge.
Must meet the following requirements to be eligible for the position:
Employment Standards
1) Completion of training in the general principles of computerized data processing, basic principles of computer programming and the use of computer applications similar to those currently utilized by the Superior Court; or 2) successful completion of college level courses or equivalent specialized training at an Associate’s Degree level in Computer Science, Telecommunications Management, or a related field from an accredited college or university; or 3) Equivalent combination of training, education and experience that would provide the required knowledge, skills, and abilities.
Level II: The above plus,
1) Two years of experience assisting others in use of computer equipment for office applications which included use of applications on a local area or wide area network and or similar responsibilities, or 2) Two years of experience performing basic applications systems design and programming work; or 3) Two years of experience managing the installation, operation and maintenance of a telecommunications system; or 4) Two years of experience performing the full range of duties of a classification equivalent to a IT Specialist I with the Santa Barbara County Superior Court.
Knowledge of: (as appropriate for specific position) principles of VoIP telephony and related hardware and software systems; Mitel PBX, voicemail, Call Center and support systems, including system architecture, hardware and software components, management systems, test protocols, and maintenance requirements; design and construction of cabling systems and supporting facility infrastructure including power, cooling, seismic protection and safety; telecommunications carrier products, systems, practices and requirements for interconnection, functions and operations of personal computers and computer networks, and of local and wide area networks; general principles of office automation, record management; operating systems and related software used by Superior Court; extremely strong & demonstrated knowledge of Microsoft desktop products and general principles of computer systems analysis.
Training, Education and experience in Voice of IP communications systems is highly desirable.
Ability to: analyze and resolve user needs and problems; repair, maintain, modify and install various types of computer and communications equipment; interpret and apply information from technical manuals; read complex schematic diagrams, diagnose problems and perform repairs on a variety of equipment; respectfully communicate on technical issues with individuals possessing varying degrees of computer familiarity; instruct others in the use of computerized information or communications systems; establish work priorities; proactively follow-up on issues & positively coach users; establish and maintain working relationships with department staff and vendors; safeguard and keep confidential any information regarding Superior Court matters; exercise initiative; and lift up to 50 pounds.
Certification by Microsoft Corporation in any of the following areas is highly desirable:
Microsoft Certified Desktop Support Technician (MSDST)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified Information Technology Professional (MCITP)
Microsoft Certified Office Specialist (MOS)
Microsoft Certified Systems Administrator (MCSA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Database Administrator (MSDBA)
Microsoft Certified Professional Developer (MCPD)
