Job Summary:
Health Insurance Counseling and Advocacy Program (HICAP) provides free, unbiased Medicare counseling services throughout Santa Barbara and San Luis Obispo Counties utilizing HICAP Volunteer Counselors. This position plays a critical role by assisting HICAP staff, volunteers and clients. This position reports directly to the HICAP Program Manager.
Duties and Responsibilities:
1. Handling office tasks, such as generating documents, making copies, compiling informational packets, processing office mail and ordering supplies.
2. Greeting and assisting visitors
3. Responding to phone and email inquiries
4. Scheduling appointments for counseling sessions.
5. Responding appropriately to telephone and written requests for program services.
6. Assisting with intake referrals and counseling services at the main office.
7. Coordinating Counselor calendars.
8. Assisting with supplies, promotional materials and counseling information for each counseling site.
9. Ensuring sufficient supplies for Counselors.
10. Providing feedback to Counselors.
11. Other duties as required.
Skills:
1. Effective oral, written and interpersonal communication.
2. Effective telephone communication, utilization of social media and modern technology.
3. Strong customer service skills; provide assistance to internal and external customers.
4. Effective time management; ability to prioritize tasks and work independently.
5. Competent in Microsoft Office and Excel.
Qualifications:
1. Minimum of two years’ experience working directly with volunteers, seniors, people with disabilities, and/or community groups.
2. Knowledge of local communities and social services available to seniors.
3. Bilingual in Spanish is desirable.
4. Clear criminal background and Live Scan.
5. Ability to travel throughout San Luis Obispo and Santa Barbara Counties.
6. Ability to complete the HICAP Counselor training program and obtain CDA Counselor registration within three months of the start date of employment.
Full-time position: 8-hour shifts. Could include occasional weekends and evenings.
Benefits: Health insurance, Holiday Pay, Paid time off.
