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Trust Automation, a growing company in San Luis Obispo which designs, manufactures and supports control and power management systems for the most demanding defense, semiconductor, industrial automation, green technology and medical applications is seeking a Customer Relations Coordinator to join our team in San Luis Obispo, CA. The Customer Relations Coordinator will be energetic, motivated by team success, highly organized with a strong attention to detail and able to adapt quickly while navigating a variety of requests and customers.
What's Cool About This Job:
You will directly contribute to Trust Automation's growth and success by improving and enhancing the customer sales experience while building customer relationships and confidence. You will work in a fast-paced, multi-tasking role where you will work directly with team management to ensure a high-level of customer satisfaction.
What You Will Do:
Besides playing an integral part to Trust Automation's growth and success, you will use your customer service experience and organizational skills to perform administrative duties and promote customer satisfaction. Success in this position will be achieved through communication, organization and the ability to drive projects to resolution. You will collaborate with a great group of employees while providing excellent internal and customer support.
You will be challenged with activities which include:
Coordinate sales activities by managing calendars, organizing client's information and documents, entering data in the ERP system and communicating information to staff as needed.
Champion the customer and be the first point of contact with the customer by answering calls, emails and queries accurately and consistently.
Maintain a smartly presented, polite, diligent, positive and professional attitude at all times while demonstrating product knowledge.
Manage customer expectations through clearly explaining situations, next steps and potential outcomes.
Take ownership of queries, resolve routine issues and escalate more complex issues to management.
Assist in the preparation and keep inventory of sales/marketing materials and order new ones when appropriate.
Inform clients of unforeseen delays or problems, or work with sales reps to inform clients of delays and problems (as well as to solve these problems).
Assist with production of presentations, marketing material, social media and other various marketing to include participation in various community and industry events.
Answer customer questions by phone and email.
Track orders and maintain and communicate schedule for delivery.
Produce reports or methods of statistical tracking and analysis.
Support sales efforts before and after the sale to achieve sales goals.
Interact with other Departments and Divisions to help sustain and grow our sales efforts.
Execute other duties as assigned to support the Sales and Marketing Department.
What You Need For This Position:
High School Diploma or GED with 5+ years relevant experience OR Associate's degree in business administration (or related degree) with 3+ year's relevant experience OR a Bachelor's degree with 0-3 years of experience.
Excellent customer service mindset and superb communication skills (written, oral and electronic).
The ability to prioritize and deal effectively with people at all levels.
Must be fluent in MS Office Suite, especially Word, Excel, and Powerpoint.
Prior experience with an ERP (enterprise resource program) preferred.
Must have a valid CA driver's license.
Or an equivalent combination of education and experience.
Compensation:
We offer a competitive and comprehensive total benefits package including fully paid employee health, dental, vision and life insurance, paid time off (PTO), paid holidays, profit sharing, 401k retirement plan with employer contribution, onsite childcare (infant to age 5), an Employee Assistance program, a continuous learning culture, and much more.
To Apply:
It seems like no matter how many talented, enthusiastic people we bring in, our company just keeps growing. So if you're ready to join a company full of creative, motivated people making cool things, apply at www.trustautomation.com
Physical Demands:
Must be physically fit enough to occasionally lift office supplies and marketing materials up to 30 pounds unassisted.
Additional:
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen or U.S. Permanent Resident (i.e. 'Green Card Holder')
This position requires successfully passing a background check prior to the first day of employment
Trust Automation is an Equal Opportunity Employer.
We participate in E-Verify to confirm eligibility to work in the United States
To Apply:
https://trustautomation.com/careers/?ghjid=4243455002&ghsrc=2605d04b2
