DescriptionThe primary duties of the Bell Attendant are to help with the check-in/check-out processes and to accommodate guests during their stay in an attentive, courteous, and efficient manner.
Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with our company standards and regulations to encourage safe and efficient hotel operations.
Greet guests in a pleasant manner.
Load and unload luggage carts.
Escort guests to rooms.
Check/store luggage for arrivals and departures with luggage tags.
Deliver messages to meeting rooms.
Deliver flowers and packages to guest rooms.
Complete room changes.
Maintain current listing of local and area attractions, special events and activities.
Maintain list of local transportation guides, churches, sports arenas, etc.
Assist houseperson with guest requests.
Ensure lobby reader board is correct.
Provide information, maps and directions as required.
Open doors.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
