We are looking for a compassionate, detail-oriented Administrative Support Specialist to join our team. This person will help ensure a smooth and welcoming experience for our clients by managing inquiries, supporting billing processes, maintaining documentation, and facilitating clear communication between clients, therapists, and the admin team. This role is ideal for someone who is organized, collaborative, and deeply values the mission of accessible and inclusive mental health care.
We are particularly looking for somebody who can be available from about 5-9 several evenings per week and sporadically on weekends would be helpful as well.
Duties
-Mostly remote!
-Respond to incoming client inquiries with empathy and efficiency, providing clear information about services, scheduling, and billing.
-Support the intake process by coordinating with clinicians, collecting documentation, and maintaining accurate client records.
-Help clients understand insurance benefits, payments, and billing policies; communicate with billing services as needed.
-Monitor and support therapist documentation compliance and help track deadlines or missing items.
-Participate in a collaborative admin team managing client communication, insurance verification, scheduling support, and office coordination.
-Maintain confidentiality and uphold HIPAA and mental health documentation standards.
-Help build a welcoming and respectful practice culture through thoughtful communication and teamwork.
-Run errands in the South Bay (office tours for new employees, get keys made, pick up mail etc)
Qualifications
Previous experience in a medical, behavioral health, or therapy office setting preferred.
Working knowledge of HIPAA and insurance-related documentation; experience with Medi-Cal is a plus.
Excellent written and verbal communication skills.
Highly organized, able to track and complete multiple tasks with attention to detail.
Comfortable working both independently and in a small, collaborative team environment.
Tech-savvy with familiarity in using EHR systems and basic office software.
Values inclusion, equity, and respect in client interactions and team communication.
Join Our Team
At Therapy for Every Body, we provide affirming, family-friendly care to clients of all ages, backgrounds, and identities. This role supports the heart of our mission—making therapy accessible and supportive for everyone. If you care about mental health, enjoy behind-the-scenes coordination, and want to be part of a thoughtful, growing team, we’d love to meet you.
