Job description
We are a small, family-owned HVAC business that wants to add another great person to our team.
The CSR/Office assistant will perform the following tasks while helping in other areas of the company.
Necessary for job: Service Titan/Service Fusion/Field Edge or very similar software knowledge required, Dispatch experience, pleasant phone voice, Multi-tasking, Microsoft Word/Excel, typing more than 30 wpm & ability to stay calm under stressful circumstances.
Responsibilities include, but not limited:
First point of contact for incoming calls and provide excellent customer service
Dispatch service technicians, scheduling jobs and paying attention to the technician's driving route
Other duties as needed and assigned-once you are trained, there will be other tasks given to you according to your
work load, you will be learning new things- never a dull moment!.
Proficient computer skills. (Microsoft Office, Excel, Word, Etc.) Knowing how to navigate a PC is a MUST!
Excellent written, grammar and verbal communication skills.
Geographic area knowledge required for dispatching.
Experience with Service Titan software/Field Service Software or similar is required.
Knowledge of the HVAC industry a major plus.
Phone Line System Experience-
Answer the phone on the first ring.
Must be able to enter data into software while simultaneously speaking to customer on the phone. (handsfree headset will be provided)
Listening while entering data and efficient with timing on phone calls.
Multi phone line system skills, be able to take calls while on the phone, having the ability to on occasion interrupt a current conversation and tell the customer to please hold on a moment so you can pick up a ringing line.
Be able to prioritize calls by first come first serve, and be aware of how long a caller is holding so as to give the best customer service.
Job Types: Part-time, Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Ability to commute/relocate:
Martinez, CA 94553: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
