EKM Metering is seeking a talented Customer Service and Shipping Technician to join our growing team in Midtown Santa Cruz. We supply online customers worldwide with low cost, remote readable submetering solutions to monitor electricity, water, and gas consumption. This full time role is vital to building customer satisfaction and thus to our company’s success. If you enjoy working as a key contributor to a small team with big goals, read on.
Some things that EKM has to offer are full time employment starting at $20/hr, health insurance, paid holidays, and vacation days Our office is conveniently located in Midtown near shops, grocery stores, restaurants and an athletic center. Long term employees are offered generous retirement benefits after 3 years.
Job Purpose: Interacts with customers via Freshdesk to assure they understand the various products offered by EKM Metering and which of them would meet their needs. Answers questions and offers suggestions about installing meters and dealing with the communication, connection, and other issues. Packages, ships, and tracks products using Shipstation and Shopify. Stocks shelves and drawers from bulk inventory.
Job Responsibilities :
Develops expert knowledge of product and possible configurations with training
Provides timely telephone, web, and email support to help customers choose the right product for their needs
Answers technical questions about the products/installation
Provides ongoing feedback about customer service issues to EKM management
Provides consistent, outstanding customer support
Provides additional technical support as needed
Develops comprehensive understanding of shipping processes including specialty shipping and international shipping issues, including assembling pallets and arranging for their shipment.
Packages, ships, and tracks products with care.
Interfaces with and supports the team regarding shipping issues and process inefficiencies
Receives returns, examines and tests returned products, decides if a refund is appropriate and restocks items if appropriate
Works to keep the offices, warehouse, and bathrooms of EKM clean and organized.
We are looking for someone with the following qualifications and skills:
Experience working in a fast-paced environment while maintaining attention to detail and a positive attitude
Computer Literacy: data entry, typing, basic spreadsheet and word-processing familiarity
Clear communication skills, both written and verbal; the ability to explain concepts in simple terms to accurately describe product features and to help customers work through problems.
Strong professional conversation etiquette and patience especially over the phone when interacting with customers.
Ability to work both independently and collaboratively
Ability to use critical and creative thinking skills to problem solve quickly and identify and resolve issues with products and orders.
Ability to handle multiple projects at a time, prioritize daily tasks according to their importance and complete tasks efficiently
Ability to maintain a high level of physicality for prolonged periods and the ability to lift and carry up to 70 pounds on a regular basis
A commitment to quality work
Personal accountability and integrity are critical
Education & Experience:
High School diploma, GED or equivalent
Technical aptitude, Working knowledge of electrical and electronics principles a plus
1-2 years related experience in customer service, shipping, or logistics preferred
Prior use of Freshdesk, Shopify or Shipstation a plus
Company Summary:
EKM Metering specializes in economical and scalable revenue grade metering solutions and real-time data collection. Our mission is to provide reliable accurate and affordable submetering solutions with easy unrestricted access to meter data.
At EKM, environmental sustainability is important to us. We help our customers save scarce resources by making consumption visible with submetering hardware & software solutions that are easy to install, reliable, accurate and easy on the pocket book. We value satisfied customers, empowered employees, integrity in our dealings with people and in our products, environmental sustainability, with a socially inclusive and open minded approach to our business dealings.
The company is privately owned and is located in Santa Cruz, California. For additional Information, please visit https://www.ekmmetering.com/.
