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CUSTOMER SERVICE MANAGER with a Passion for Wine
Full-Time, Non-Exempt
Immediate Hire for Qualified Applicants - send us your resumé today!
Our Santa Clara County Winery, located in the Morgan Hill/Gilroy Area, is growing and were looking to find the right fit to join our team.
We are looking for a service-oriented, customer-centric professional who is passionate about delivering world-class, concierge-level care to our wine club enthusiasts and valued guests.
Reporting to the owner and working closely with the Events Coordinator, Marketing Consultant, and the Tasting Room Manager, the CS Manager/Wine Club will spend most of the time on the computer, while also helping in the tasting room on occasion, and leading the wine club quarterly shipments by managing customer accounts, engaging members in proactive discussions re their orders, fielding questions, and providing value-added service.
The right fit for our CS Manager/Wine Club will have the following attributes:
A true interest in the World of Wine and passion for Vino - were not asking you to be an expert, but be open and enthusiastic in learning the multifaceted and multi-dimensional nuances of the libation that has earned fans and fanatics in every corner of the globe
A love of multi-tasking, office-skills expertise, and the ability to juggle priorities - coordinating with the marketing and events manager on projects and presentations for club member events, utilizing MS Office skills to maintain accurate customer database information, producing reports, and operating the POS system on a regular basis
An enthusiastic initiative to learn existing and new operating systems, including industry-specific platforms, and an inherently critical-thinking, solutions driven desire for continuous learning/development
We are an established vineyard. Our philosophy is simple: bottle by bottle, vintage by vintage, to capture the music of the vineyard. We take great pride in what we do, are committed to continue growing and producing some of Californias finest, and delivering a quality product to our loyal customers, most especially our valued wine club members.
Our daily goal is to make excellent wines and provide excellent customer service for every visitor. Our Wine Club is the heart of our operation, our members deserve the best support we can provide, and the CS Manager/Wine Club is critical for our continued success.
To be successful in this role, you will be an efficient, motivated, organized, and energetic professional, with great attention-to-detail, follow-through, and the innate ability to work independently with a high degree of self-directed initiative, valuing and listening to the needs of the team, and executing on the collective goals. Additionally, you:
Can demonstrate proven, strong MS Office, POS and general office experience
Have significant experience and expertise in Social media (Facebook; Twitter; Instagram; Pinterest), maintaining website and website e-commerce stores, and possess proven writing skills for social media and printed materials
Must be able to lift 50 lbs. (a case of wine)
This is a full-time position, working Monday through Friday. Some flexibility to work events during evenings and weekends is expected. We offer a competitive wage and provide health (medical, dental, vision) and paid time off benefits.
If you meet our top 3 requirements, we will contact you, so please send us your resumé to start the dialogue ASAP.
Job Type: Full-time
