Job description
Overview
ANIK is seeking Bilingual Experience Ambassadors (Field Interviewer) for our VTA, Enhancement Project from September 17th, 2024 to mid Jan, 2025. As an Experience Ambassador, you will engage and connect with bus and train travelers as you request digital, tablet experience questionnaires. The data collected will help with the improvement of transit in the San Jose region.
Report Location
Report locations will be throughout the VTA system.
Parking may be available at some stations while others may not have parking. Badges will be provided for staff in order to get to and from assignments.
Responsibilities
Experience Ambassadors are responsible for:
Arriving at their pre-scheduled location throughout VTA system.
Connect in-person with travelers to request their participation in a 4 minute questionnaire.
Conduct one on one interviews, passengers will not use the tablet.
Return to starting location to return equipment, receive supervisor feedback, and receive a report time and location for the following day.
Qualifications
Self-motivated and able to work independently.
Punctual. A missed bus is a missed shift.
Outgoing and natural communicator.
Bilingual in English and Spanish is encouraged, but not required.
Excited about community improvement and innovation.
Ability to stand on moving transportation for extended periods.
Proficient in Apple iPad and Google maps.
At least 18 years of age
Details
Pay Rate: $22.00 / hour
Start Date: Tuesday, Sep 17th, 2024
Length of project: About 4 months
Attire:
Comfortable shoes preferably with rubber soles for safety (high heels not recommended)
No T-shirts with graphic designs
Pants with no tears or sagging
No facial tattoos or facial piercings
Available Shifts:
Monday - Thursday (excluding holidays)
Shift options: AM, 5am-1pm or PM, 2pm-10pm.
Specific shift times and locations will vary daily based on transit departure times.
This position has the ability to extend into a contractual travel position with ANIK as an Experience Ambassador for additional exciting events and experiences nationwide.
Required Training
Date: AM: Tuesday, Sep 17th, 2024 & PM: Wednesday, Sep 18th, 2024.
Who is ANIK
At ANIK, we believe in the power of connection and the value of positive shared experiences. With a vision to connect people through these meaningful moments, we enhance the way they interact and engage with the world around them.
Our mission is to make a tangible impact on the experience of public events, venues, and transportation. Our Experience Ambassadors accomplish this by uncovering valuable insights through targeted customer feedback. By prioritizing human connection, we take the time to ask pertinent questions. We then gather and analyze feedback directly from the participants, and provide actionable data to help event organizers and venue managers improve their offerings.
By doing so, we strive to create better experiences for all, one question at a time.
Job Types: Full-time, Temporary, Seasonal
Pay: $22.00 - $23.00 per hour
Benefits:
On-the-job training
Professional development assistance
Shift:
8 hour shift
Evening shift
Morning shift
Application Question(s):
Are you comfortable standing on a moving platform for 6-9 hours?
Are you comfortable working independently?
Are you aware this is a limited-duration project?
Ability to Relocate:
San Jose, CA: Relocate before starting work (Required)
Work Location: On the road
