craigslist seeks User Operations team members to:
improve the CL experience for as many users as possible
help mitigate spam, fraud, and other terms of use violations
process email and phone support queues
develop and maintain user "help" resources
curate user feedback for technical staff
moderate discussion forums
This position requires:
1-2 years of high volume user/customer support experience
self-starters with a track record of hard work, adaptability, productivity
the ability to juggle multiple tasks and shift focus often and with ease
analytical, pattern recognition, and troubleshooting skills
proven ability to effectively collaborate with others to achieve common goals
skilled written and verbal communicators who value a diversity of perspectives
sound judgment and impeccable discretion
Positive consideration will also be given for any of the following:
experience addressing spam, scams, phishing, harassment, trust and safety, or related issues
basic knowledge regarding MacOSX, web browsers, IP addresses, and related concepts
demonstrated interest and ability to expand technical skills and knowledge
scheduling flexibility (early morning, evening, weekend)
craigslist offers:
an unusually philanthropic company mission and philosophy
a small team (50) of fun-loving, smart, interesting, idealistic people
non-garden-variety tech challenges at billions-of-page-views-per-day
a tech nirvana, free from VCs, MBAs, sales, marketing, biz dev, or pivoting
big company stability and benefits w/o the dysfunction and despair
competitive market rates for you free classifieds for humanity
craigslist benefits include:
100% paid (including eligible dependents) health and dental insurance
craigslist-provided health reimbursement account ($4K-$10K)
3-to-1 match on employee charitable donations (up to 10% of salary)
401(k) matching program (up to 6% of salary), with immediate vesting
4 weeks paid time off; 10 paid holidays
wellness stipend (up to $150/month)
Please note: Candidates must be authorized to work in the United States without sponsorship.
Interviews are being conducted virtually. All craigslist staff are currently working from home.
To apply, please send a cover email highlighting your experience and interests as they relate to this position and paste your plain text resume into the body of the email with USER OPERATIONS in the subject line. No attachments please.
craigslist is an equal opportunity employer. craigslist policy prohibits discrimination based on age, genetic information, marital/domestic partner status, medical condition (including cancer, genetic characteristics, or AIDS/HIV status), mental or physical disability, national origin and ancestry (including language use and holding a driver's license granted under Vehicle Code section 12801.9), race and color, creed, religion, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity/expression, sexual orientation, weight, height, military/veteran status, or any other characteristic protected by federal, state, or local laws.
