Companion Bakeshop is a small quality-driven bakery in Santa Cruz, CA. We have been named Best Bread by Santa Cruz County for the past decade and we take pride in making the best, organic pastries and sourdough in the area. In our cafes, we sell specialty coffee, espresso, and teas, in our cozy and happy space in which we welcome our community to share our love of coffee and baked goods.
We are currently hiring for a FOH Retail Floor leader at our Westside location on Mission St. This position is the pinnacle of leadership for retail at Companion. They are the steward of Companion culture, working closely with our leadership team and our Retail Floor manager at our Aptos location to present the true Companion values to our communities. This makes for a dynamic role; one that involves both administrative work, and time on the floor. The retail manager handles all scheduling for their team, and oversees a cafe supervisor who is responsible for sharing day-to-day leadership and implementing systems put into place by the FOH Leader.
=
This is a full-time position. Job duties include but are not limited to the following:
Floor Management & Personnel:
Hiring, Onboarding & Training
Scheduling in accordance with Companion’s scheduling protocol
Approving and coordinating time off requests for supervisors & full team
Upholding and facilitating Companion customer service protocol
Sending weekly updates and communication to your team
Arranging quarterly meetings with staff; Meetings with supervisors & managers as needed
Communicating with managers from other teams, and upper management effectively
Oversight / Organizing customer flow during open hours
Work with leadership team regarding espresso bar training
Work with leadership team to create shifts when necessary
Work with leadership team to create effective training schedules
Work with leadership team to keep all shift guides up to date
Work with leadership team to keep all signage up to date
Cash Handling
Collect tips on designated day and distribute
Keep change bag in registers up to date with cash (communicate with upper management when change is low)
Retail Space - work with Retail & Community Manager to:
Keep display for merchandise up to date & keep record of sales
Manage music playlists
Maintain appropriate ambiance
Inventory of all items for sale
Weekly order of paper goods
Product supervision (work with Culinary Manager to:)
System for waste management / communication with pick-up/drop-offs as necessary
Keep product prices and offering consistency
Provide a template for how pastry cases are “displayed” with product
=
Compensation:
Depends on experience - with room to grow, in regular reviews.
