Fog Harbor Fish House on PIER 39 is looking for front door staff. We are currently looking for customer service minded individuals who are friendly, great team players, and ready to greet our guests at the front door.
Created by the family who developed PIER 39, our history spans over four decades and includes three generations. Family owned and operated, you can expect to meet members of the Simmons family in our dining room. Fog Harbor is proud to be the first restaurant in Fisherman's Wharf to serve 100% sustainable seafood. For more information please visit simcorestaurants.com
We are looking for Front Desk Staff with the following qualifications:
-Friendly, outgoing and energetic
-Prior customer service experience
-A great team player
-Thinks and acts guest first
-Understands the importance of customer service
-Enjoys working in a fast paced environment
-Experienced with a digital reservation system
Duties and Responsibilities:
Greets each customer in a friendly manner;
Provides prompt and attentive service to customers;
Merchandises menu, daily specials and specialty drinks;
Ensures that tables are clean and properly set-up before seating customers;
Maintains customer waiting list and server chart to ensure that customers are evenly distributed among servers whenever possible;
Answers phones in a friendly manner and takes accurate and complete and accurate messages.
Communicates immediately with management regarding any customer problem or complaint;
Pays attention to customer and employee safety by helping to eliminate unsafe or hazardous conditions as they occur;
Cooperates with management by performing any other duties when asked to do so;
Constant (more than 2/3 of the time) standing, reaching, handling, hearing and seeing;
Frequent (1/3 to 2/3 of the time) walking, carrying, feeling, wrist rotation and talking;
Occasional (up to 1/3 of the time) sitting, lifting (up to 25 lbs.), pushing, pulling, balancing, bending, stooping, crouching, back rotation and operating controls; and
Other duties as assigned.
Qualifications
Must be at least 18 years of age;
Excellent verbal communications skills;
Regularly communicate in a positive and effective manner with our guests in a fast paced environment;
Maintain a well-groomed appearance;
Ability to read, write and determine wait time based on restaurant procedures and systems;
Good organizational and multi-tasking skills ;
Knowledge of workplace safety procedures;
Enjoy and welcome working with people;
Friendly and outgoing with a sales beat; and
Maintain a positive attitude no matter the emotional state of our guests.
Work Environment
Works indoors and outdoors, with frequent exposure to noise and vibration and odors;
Occasional exposure to heat, cold, and temperature change;
Works in an environment that serves alcoholic beverages;
The noise level in the work environment is moderate to high;
This job operates in a restaurant environment;
Work environment entails a fast paced interaction with the public for extended periods of time;
Work environment entails sharing workspace with others and interaction with other staff ;
Work environment entails a fast paced, frequently changing environment in which interruptions are considered normal;
Work environment involves minimal exposure to physical risks such as operating dangerous equipment or working with chemicals;
Work environment involves moderate exposure to food allergens such as milk, egg, peanut, tree nuts, fish, shellfish, wheat, and soy;
Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises; and
Chemicals known to the State of California to cause cancer or birth defects or other reproductive harm may be present in foods or beverages sold or served here.
Apply in person at Fog Harbor Fish House on Pier 39 between 9-11:30 am or 3:00-5:30 pm Monday - Friday. We are located on the 2nd level on the left hand side at the front of the Pier.
$18.07 per hour + tips+benefits
Simco Restaurants is an equal opportunity employer.
