Aiden by Best Western Berkeley, a 39-room boutique hotel, is looking for a Front Desk Agent who also assists our Laundry/Housekeeping team. We highly prefer candidates with a strong housekeeping background who are interested in learning the Front Desk system. This makes this position a great opportunity for any housekeeper who is ready to take the next step! No prior Front Desk experience is required but you have to be computer savvy and you also need to be comfortable answering the phone and speak with guests! We're looking for candidates with the right personality to provide a welcoming environment for our guests. A valid driver's license is required because we do provide valet service at our hotel.
Front Desk Agent
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (e.g. contact details and email address)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Maintain updated records of bookings and payments
Housekeeping
Prepares, cleans, and delivers hotel linens in accordance with established standards to assure guest satisfaction.
Sorts, washes, dries, folds, and delivers hotel linens to departments as needed.
Helps clean guest rooms and public areas as needed.
Responds to requests from guests and hotel staff in a timely and efficient manner.
Makes certain that the laundry area is kept clean and is well maintained.
Maintains a friendly, cheerful, and courteous demeanor at all times.
Performs other duties as assigned.
To apply for this job, sent an e-mail with the following information:
What is your availability?
How many years have you had your driver’s license?
Have you worked at another hotel before? If yes, what is the name of that hotel and what work did you do?
Are you comfortable working on computers and communicating with guests?
