Description
The Lodge at Marconi is looking for experienced Front Desk Agents to join our growing team!
"The Best Weekend Escapes from SF" - The Observer
"Lodge at Marconi is a New Nature-Infused Hotel that Will Make You Fall in Love with Northern California" - Hotels Above Par
"The 41 Best New Hotels in North America 2024" - Esquire Magazine
Responsibilities
Ensure high-quality and efficient guest registration, obtain proper method of payment, conduct credit-limit checks, follow billing instructions, conduct follow-up courtesy calls
Courteously and accurately answer inquiries to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
Demonstrate a commitment to providing a warm, anticipatory service to exceed the needs and expectations of all guests
Deliver outstanding guest services for all incoming calls and general inquiries
Maintain all back-office related equipment and a par stock of supplies
Provide service recovery options to ensure guest satisfaction
Process guest requests for wake-up calls
Screen calls and other requests relating to placing and receiving telephone calls
Answer, record, and process all guest calls, requests, questions, or concerns
Log all requests or issues
Establish and maintain open, collaborative relationships with associates and fellow departments
Maintain an attentive, friendly, helpful, and courteous demeanor to all guests, managers, and other associates
Participate in pre-shift meetings, maintain and review shift reports, review arrivals, departures, daily events, groups in-house, service recovery guests, and conduct proper follow-up
Review all profile details of incoming arrivals and departing guests, address all requests and service recoveries; communicate to other departments special requests
Maintain all front desk-related equipment and a par stock of supplies
Ensure work area and lobby cleanliness is maintained at all times
Maintain a presence in the lobby, and serve as lobby ambassador when not stationed at the front desk
Concierge-minded - willingness to learn about the areas surrounding restaurants, hiking trails, beaches, and programs offered by Marconi
Assist with conferences and other events as needed
Perform additional duties and projects as assigned
Qualifications:
Must have hotel experience
Must be able to work weekends, morning/evenings, and holidays
Ability to speak, read, write and understand English
Professional demeanor and presentation appropriate for a luxury environment
Excellent interpersonal, written/verbal communication, and training skills are essential
Positive attitude, team focus, enthusiasm, excellent customer service skills
Ability to work a flexible schedule, including evenings, weekends and holidays, according to department needs and business volumes
Highly motivated, organized, goal and results-oriented individual who thrives under pressure
Ability to stand, sit, or walk for an extended period of time
Physical and Mental Requirements:
Must be able to walk for prolonged periods, including up and down hills on the property’s trails
Must be able to stand and walk for prolonged periods
Must be able to bend, stoop, crouch
Must use hands to reach, grasp, handle, pull, and push
Must have acceptable near and far vision
Must be able to hear and talk
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Compensation
$23-25 hourly
About Lodge at Marconi
Lodge at Marconi is a secluded 45-room hotel and event destination perched in the hills above Tomales Bay. Built in 1972, the Lodge at Marconi was originally designed by renowned architect Ellis Kaplan as a timeless space that integrated with its natural surroundings. In 2022, we set out to faithfully restore the lodge with an emphasis on celebrating its history while curating the amenities of a modern resort hotel.
We are operated by Oliver Hospitality, which was founded on the idea that old and new properties alike could be reworked into engaging and thoughtful spaces.
Oliver Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.
