Sonoma County Meat Co.
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The Retail Butcher Counter Hop is responsible for making sure each customer is greeted and feels welcome to visit our shop. They maintain a positive approach to conversation while encouraging up sales. They are determined to help each customer find the product they are looking for that will work best for their particular application.
Attention to detail in regards to the aesthetic of the display case is of utmost importance. It must always be fully stocked with approved products, and labeled accordingly. The display glass is free from fat/grease at all times, every item in the case is tagged and labeled with pricing and details. The workspace is cleaned thoroughly each night and throughout every shift.
Key Performance Outcomes:
-Increase sales over all over previous year, Average ticket sales per order over $60
-Maintain cash integrity, reduce overages and underage to minimum
-Complete weekly inventory of Freezer sections and Punchlists daily
-Phones answered within 3 rings, detailed messages taken according to SOP
-Customer service is most important, no negative reviews.
Key Responsibilities:
-Upsell Bacon and Jerky, total sales should be more than other item codes
-All products stored must be properly labeled, dated, and organized according to SOP
-Rotation of fresh and frozen products must be maintained, first in first out FIFO
-Take orders in person and over phone, confirm availability before guaranteeing
-All preplaced orders must be ready before 11am, same day orders within 1 hour
-Customer pre orders must be labeled, weighed, and stored in designated area
-Phone is answered promptly and politely “Thank you for calling SCMC, This is (Insert name) how can I help you?”
-Phone calls that aren’t for retail must have messages written legibly and completely
-Messages must include callers Name, Phone Number, Time/Date of call, and details of call
-inventory management, display case and deep freezer must always be full
Qualifications:
2+ years in retail, sales, or similar customer service environment
Strong written and verbal communication skills
Job Expectations:
Work with POS and collect money from customers. Operate all equipment and handle utensils safely. Maintain high sanitation standards. Work with a sense of urgency.
Note: This description is not an exhaustive list of all role responsibilities, skills and standards required. Other responsibilities, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
