Job DescriptionArch & Tower SummaryHospitality Experience will reflect a modern luxury sensibility in which pretension and status-seeking are displaced bythe warmth of welcoming, gracious service. The brand personality will be brought to life through service that is at oncemeticulous while setting all guests at ease. There will be a magnetic energy and shared sensibilities that provide guestsa sense of belonging to our community of visionary pioneers: A Collective of Soulful Spirits. Culinary arts will beintegral to hospitality, intrinsic to the brand DNA and the exploration of wine, food and culture which results in ‘future forward’ hospitality that enchants, surprises and delights guests, making RMW the most talked about experience inNapa Valley.Position SummaryThe Server is responsible for the overall guest experience, displaying a high degree of knowledge of the cuisine, wine,standards, and culture of the Arch & Tower branded experience. . Experiences may include but not limited to lunches,dinners, Special Events and meetings which may take place on days, nights, and weekends. Communicates guestspecifications and requirements to the Manager/Lead to provide an unparalleled Arch & Tower experience throughproper delegation and communication. The primary functions of this position are delivering an exceptional visitorexperience, world-class customer service, promoting the sale of wine, wine club and merchandise, all while enhancingour brand at The Arch & Tower.Responsibilities Model the Core Values while continually striving to infuse their meaning, relevance, and impact into all aspectsof your role. Represent the Company professionally through your personal appearance, communication, and respect forothers striving to exceed the standards of cleanliness, service, and guest satisfaction. Demonstrate ownership of job responsibilities though focus, determination, and attention to detail with the goalof elevating the guest experience in every interaction.Revision Date 3/1/23 Act with integrity, honesty, and knowledge, working towards achieving personal fulfillment rather than publicattention. Demonstrate an attitude of inclusivity and teamwork by working collaboratively with peers to identify positivesolutions to problems or issues. Be open and receptive to different perspectives and approaches. Uses equipment, supplies and other materials with a focused effort to reduce waste and increase safety. Embraces the ability to work with a diverse and multiethnic and multicultural work environment. Welcomessuggestions and new ideas as an opportunity to learn, grow and improve professionally. Anticipate and respond to guest needs in a respectful and timely manner. Promote and sell wines and merchandise by delivering exceptional guest experience in tasting wines, pairingculinary pairings, and guiding purchasing decisions to contribute and achieve financial goals measured againstbusiness KPI’s Articulate and educate guests on wine and food pairings Share knowledge about all wines and merchandise in an elevated, open, and friendly manner with the goal ofhelping customers develop enthusiasm and appreciation of our wines and brand. Support member retention efforts by promoting membership in wine club as applicable. Greet all guests promptly and graciously and provide knowledgeable, consistent, and courteous responses toquestions, complaints and/or problems. Ensure that all problems are resolved to the customer’ssatisfaction. Refer to management as appropriate. Host specialty programs or experiences as assigned. Fulfill customer orders and use point of sale/cash register to complete sales. Properly operate cash registers andaccurately follow transaction procedures so as to fulfill this integral part of guest experience. Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment, or delivery. Ensure that merchandise displays and tasting bar are kept in immaculately clean, organized condition at all times. Setup tasting bar with necessary supplies. Wash and buff tasting glasses and assist with another setup/cleanupas needed. Serve tasting food pairings as ordered by guests, following all appropriate food handling procedures as well asSOPs. Record tasting wines used. Ensure empty bottles are put in appropriate holding area for inventory. Ensure merchandise is tagged, fold clothing as needed, and assist in keeping stockroom neat and organized. Mayassist with quarterly wine or merchandise physical inventories as needed. Promote and represent winery by pouring at off and on-premises special events. Assist in training and orientation for new and/or on-call staff. Maintain, update, and expand knowledge of the winery, viticulture, enology, and food by participating ineducational training, seminars, and tastings within the Winery and through outside sources. Periodic knowledgetests will be facilitated to ensure first class service standards are maintained. Understand and comply with all federal and state laws regarding the operation of a winery retail tasting room. Understand and comply with all Constellation Brands compliance policies and regulations.Minimum Qualifications Knowledge of wines, culinary and culture (of brand mission of Robert Mondavi Winery/Arch & Tower)preferably in a 4 or 5-star environment with complete understanding of proper service standards, catering, foodservice and table settings. Knowledge wine production and the wine industry. Must be available to work a flexible schedule including nights, weekends, and holidays Organized and self-motivated with the ability to make decisions that are best for the guest, team, andorganization. Excellent people skills with the ability to work in team-based environment. Exemplary attention to detail and an unwavering dedication to quality with a desire to maintain an elevatedlevel of customer service always.Revision Date 3/1/23 Proficient at all software and platforms of technology to perform duties to ensure an elevated experience forguests and accuracy for company. Ability to work under pressure and on tight deadlines and to multi-task effectively Excellent communication skills required, both verbally and in writing, to provide clear responses to clients anddirections to internal hospitality management team and employees. Strong organizational and time management skills Excellent verbal and written communication skills with a genuine desire to help customers in a friendly,courteous, and professional manner. Professional phone and email skills with a strong team-oriented work ethic. Must be 21 years of age and possess a valid driver’s license.Preferred Qualifications Prior experience in a high-volume, luxury retail, restaurant, or hospitality environment with knowledge andexperience of elevated level wine and food service standards and an understanding of luxury décor andpresentation 2+ years reservation/property management software experience preferably Shopify, Tock, Tripleseat TIPS/Responsible Beverage Service certified Food Service certified Foreign language skills a definite plusPhysical Requirements/Work EnvironmentThe employee frequently is required to sit or stand for long periods of time. The employee is occasionally required tolift and/or move objects up to 50 pounds. Frequent walking, including going up and down stairs and bending arerequired.Work Environment: Working conditions at an event and/or the main service property may require the employee to beoutside for extended periods of time and/or occasionally in a kitchen with slippery floors. Irregular shifts, nights,weekends, and long hours may be required, particularly when working an event.The salary rate for this role is $20.00/hr. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.LocationNapa, CaliforniaAdditional LocationsJob TypeFull timeJob AreaHospitality & RetailEqual OpportunityConstellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).
