Join our Guest Services team at Francis Ford Coppola Winery as the next Tasting Room Attendant, serving our weekend guests! As the Tasting room Attendant, you will provide exemplary customer service and guest experience filled with wine, food and adventure, located in the heart of Alexander Valley, Sonoma County. This person will promote wine sales, wine club and wine family enrollment, and the sale of specialty merchandise found throughout our Tasting Room shop.
The ideal candidate will showcase and educate guests of our diverse portfolio of Coppola and Delicato Family Wines brands, varietals and 100-year history in California winemaking. This position will bring passion and enthusiasm for building relationships with customers and taking the initiative to provide excellent customer service and exceptional hospitality.
How To Join Our Delicato Family! For more information and to apply directly, click here - https://careers.delicato.com/job-invite/5789/
What The Role Entails(Essential Duties):
-Provides customer service that exceeds expectations both in person and through phone conversation
-Greets guests and pours wines for tasting according to procedure
-Assists customers in wine selections and describes wines, winery history and provides general tourist information
-Handles routine POS transactions using Tasting Room software which includes operating the cash register, processing returns, discounts, employee purchases, etc.
-Meets established sales goals for wine and wine club memberships
-Stays current on winery/wine knowledge
-Assists guests to their vehicles with large purchases when necessary
-Handles UPS /FedEx wine shipping using Tasting Room software
-Cleans and stocks wine and displays
-Assists with set up and break down for Tasting Room events
-Performs other duties as assigned by Supervisor and/or Tasting Room Manager
What We're Looking For (Minimum Requirements):
Education and Experience:
-Understanding of basic winemaking techniques/procedures highly desired
-Prior experience in customer service and operating a cash register preferred
-Must be at least 21 years of age
Knowledge, Skills, and Abilities:
-Flexible schedule, including some nights, closing shifts and weekends are required
-Outstanding customer service skills and ability to work with the public as well as fellow staff members
-Ability to effectively communicate with diverse client groups
-Commitment to excellence and high standards
-Meets changing priorities in the workplace with flexibility and enthusiasm
-Knowledge of best practices and procedures for CA Responsible Beverage Service
-Professional appearance and demeanor
-Strong computer skills and data entry experience a plus
Working Conditions, Winery Environment & Work Standards:
-Occasionally may be required to lift and carry cases of wine
-May need to determine color, taste and smell of wine using eyes, tongue, and nose
-Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, -Trust in Team, Continuous Improvement, and Sustainable Relationships
-Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
-Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
-Follows all Company policies and procedures
Shift & Schedule Information:
This is a part-time position with required work schedule days of Saturday, Sunday, and Monday (minimum 24 hours per week). These are eight-hour shifts starting at 9:30am to 6:00pm or 10:00am-6:30pm. Occasional availability needed for a closing shift from 11:00am to 7:30pm. This part-time role is also eligible for our Delicato benefits program. Additional details below
The Pay! Competitive hourly base starting between $18.00 - $19.00 per hour (DOE), PLUS additional opportunities to earn tips, sales incentives and bonuses, Company sponsored benefits, food and wine discounts and so much more!
California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $17.25 to $26.97. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.
Delicato Family Wines is an Equal Opportunity Employer. We look forward to chatting with you soon to uncork your potential and join our Delicato Family!
#UncorkyourPotential
