Mandatory Mandarin and or Canto speaking
Dental Assistant – Job Description
Position Overview:
The Dental Assistant plays a vital role in supporting the dentist and ensuring high-quality patient care. This position involves preparing treatment rooms, assisting during dental procedures, managing instruments and materials, and providing patient education and comfort throughout the visit.
Key Responsibilities:
Prepare and maintain dental instruments, materials, and equipment for patient procedures.
Assist the dentist chairside during examinations, cleanings, fillings, crowns, implants, and other dental procedures.
Ensure infection control by sterilizing instruments and following OSHA and CDC guidelines.
Take, develop, and mount dental radiographs (x-rays).
Maintain accurate and up-to-date patient records and charts.
Greet and prepare patients for treatment, ensuring their comfort and answering questions about procedures.
Manage inventory and order dental supplies as needed.
Provide postoperative instructions and patient education on oral hygiene and home care.
Perform basic lab tasks, such as pouring and trimming models or fabricating temporary crowns (if applicable).
Support front office duties as needed, such as scheduling and confirming appointments or handling patient check-ins.
Qualifications:
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Compassionate and professional demeanor when interacting with patients and team members.
Work Environment:
Dental assistants typically work in clinical settings, including private dental offices, specialty clinics, and group practices. The position may require long periods of standing and the use of personal protective equipment.
Dental Front Office Coordinator – Job Description
Position Overview:
The Dental Front Office Coordinator serves as the first point of contact for patients and plays a key role in ensuring a smooth, welcoming, and efficient experience. This position involves managing the front desk, coordinating patient appointments, handling billing and insurance, and supporting the daily administrative operations of the dental office.
Key Responsibilities:
Greet patients warmly, check them in and out, and ensure accurate completion of forms and documentation.
Schedule, confirm, and manage patient appointments using dental practice software.
Answer phone calls, respond to inquiries, and provide excellent customer service.
Verify dental insurance eligibility, process claims, and follow up on outstanding balances.
Collect payments, post transactions, and maintain accurate financial records.
Coordinate treatment plans and present financial estimates to patients.
Communicate with the clinical team to ensure smooth patient flow and accurate scheduling.
Maintain patient confidentiality in compliance with HIPAA regulations.
Assist with recall and reactivation systems to maintain consistent patient flow.
Manage office correspondence, mail, and supply orders as needed.
Qualifications:
High school diploma or equivalent required; additional education or training in business administration or healthcare preferred.
Minimum 1–2 years of dental front office or customer service experience.
Knowledge of dental terminology, insurance processing, and billing preferred.
Proficiency with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
Strong communication, organizational, and multitasking skills.
Professional and friendly demeanor with a focus on patient satisfaction.
Ability to work well in a team-oriented, fast-paced environment.
Work Environment:
This position is primarily administrative and patient-facing, typically in a private or group dental practice. It requires strong interpersonal skills, attention to detail, and professionalism in all patient and team interactions.
