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People Relations / Restaurant Experience Manager
San Francisco, San Mateo and Marin Counties
Full-Time
Our company is approaching its 55th year under the Golden Arches. As one of the country’s
leading McDonald’s franchisees, we have created a workplace culture of respect, career
opportunity and aspiring to be best in class. The most critical foundation of our success has
been the celebration of our hard working, amazing employees. From the newest team member
to restaurant managers that have been with the company for decades, everyone is tasked with
contributing to our passion towards achieving an amazing, modern workplace.
We are creating a new position within the company to regularly engage directly with our
restaurant level team members. Listening to each other, inspiring new ideas amongst the team
and recognizing the hard work of our restaurant staff will be the key intentions of this role. Our
new People Relations / Restaurant Experience Manager will lead this active engagement in all
12 of our McDonald’s restaurants.
You will primarily:
Establish and manage Restaurant Leadership Councils (RLC) in each of our restaurants
Help the General Manager identify and engage members of the restaurant team to
participate in the RLCs, no less than once per calendar quarter
Follow-up with the RLCs on operational or HR opportunities for improvement discussed
Provide regular reports to the General Managers, Mid-Management, the Vice President of
Operations and the President of the Company, the findings on operational and HR
opportunities at the restaurant level
Help to develop company-wide plans to address shortcomings or to celebrate work place
successes, communicating best practices on a regular basis
Spearhead the new People Brand Standards, recommended by the franchisor to all
franchisees in the United States, at each of our 12 franchised restaurants
Additionally, you will:
Manage and address (end-to-end) all escalated employee relations situations across
internal leadership groups, from the restaurant’s management team to mid-management
Provide Employee Relations support, thought partnership, and coaching for all team
members and levels of management in the organization
Liaise with legal teams (external) for guidance and resolution on sensitive issues,
coordinating through the Company’s HR Director
Oversee all aspects of the anonymous employee concern reporting and conflict of interest
reporting tools
Assist the HR Director to design, implement, and oversee HR compliance, employment
policies and processes (to include but not limited to: company, local, state and federal laws,
etc) in North America
Create projects and programs, including creating communications, training materials, and
other change management mechanisms to educate restaurant team members on new and
revised policies, processes, and programs
Proactively and effectively address complex people issues; mitigating risk and managing
situations that result in the best possible outcomes for the company, teams, and people
Stay up to date on all related subject matter, in order to provide expertise and ensure
organizational compliance with all federal, state, and local laws pertaining to
employment/labor laws.
Consistently review and update existing processes, systems, and policies for improvement
Proactively assess team and manager development needs, make recommendations, and
implement appropriate solutions
Our People Relations / Restaurant Experience Manager will be:
Passionate about creating a best in class work culture that celebrates diversity, hard work
that drives results, and an environment where employees are respected, growing and
satisfied with their job
Empathetic listener who people naturally trust and seek out for help or another
perspective
Bi-lingual, with excellent written and oral communications skills, are a plus!
Strategic, organized and works well with a diverse population
Collaborative and build trust-based relationships with company leaders and employees
Able to combine great people intuition, business judgment and discretion in your decisionmaking
Someone who can maintain the highest levels of confidentiality
Adept at recommendations to effectively resolve problems or issues; using judgment that is
consistent with our company culture as well as standards, practices, and/or employment
law
Someone who inherently believes in the potential within people, but also recognizes
problems and doesn’t shy away from ‘tough love’ messages to help them grow and
succeed within our company
A clear and effective communicator in both conversation and written word
Comfortable with ambiguity, rapidly changing environments, and building programs from
scratch/ideation to implementation at the restaurant level
A person who leads with integrity, respect, and high standards
Someone with a great sense of humor, as well as humility and curiosity
You have:
2+ years of Employee Relations, HR Business Partner or equivalent experience
Experience in project management, change management and creating programs
Demonstrated solid judgment and experience assisting risk relative to the business
Expertise in drafting, validating and sharing out policies
Experience using data to identify insights that drive action (employee satisfaction,
monitoring turnover, training success trendlines, etc.)
Strong grasp of US and state-specific labor/employment law and practices, especially
related to non-exempt workforce
Great understanding of employment/labor laws for the areas in which we operate
Prior success in implementing HR policies and strategy from the ground up in global and/or
matrix organizations who are scaling
BA/BS Degree in related field preferred, but not required
Last but not least, love for the Golden Arches. You have to love Quarter Pounders, Happy
Meals and McFlurries!
Reports to: HR Director
Salary: $63K - $75K dependending on experience
Physical Requirements:
The following is a list of the physical activity, requirements, and environmental factors
related to this role. Our company is committed to partnering with all candidates and
employees to ensure reasonable accommodations are made to meet the following:
Expressing or exchanging ideas by means of the spoken word;
Perceiving the nature of sounds at normal speaking levels with or without correction, and
having the ability to receive detailed information through oral communication.
Making substantial movements (motions) of the wrists, hands, and/or fingers.
Close visual acuity to perform an activity such as: preparing and analyzing data and figures;
transcribing; viewing a computer terminal and written documentation
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force
frequently or constantly to lift, carry, push, pull or otherwise move objects, including the
human body. Sedentary work involves sitting most of the time. Occasionally walking,
climbing stairs, and standing occur in this role.
Environment: this role is protected within a building, but may be exposed to mild changes in
temperature with heating or air conditioning.
This role requires travel up to 50%. Additional walking, stooping, sitting, and mobility may
be required. Exposure to outside environmental elements may be experienced due to travel
through airports, airplanes, and in between facilities
A few benefits we offer:
Health, dental, and vision coverage for eligible employees starting on your first day
Paid vacation and sick leave
Free food and drinks at any of our 12 restaurants
We are an Equal Opportunity Employer. We value an open mind, dedication to work, and a
collaborative spirit. We hire based on these qualities, a job’s requirements, our business’s
needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of
any kind—in the hiring process or in the workplace.
We comply with the ADA and consider reasonable accommodation measures that may be
necessary for eligible applicants/employees to perform essential functions.
We may refuse to hire relatives of present employees if doing so could result in actual or
potential problems in supervision, security, safety, or morale, or if doing so could create
conflicts of interest.
We will consider for employment qualified applicants with arrest and conviction records.
We require that all of our team members are fully vaccinated (i.e., at least 14 days after the
final dose of a Covid-19 vaccine) by the start of their first day of work, unless they qualify for an
accommodation/exemption for medical, disability, or religious reasons
