ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This is not an all-inclusive list of duties.
Recruit and train hourly team members
Recruit and hire employees to ensure accounts are properly staffed according to contract specifications
Assign duties and tasks to employees and inspect work for cleanliness and completion
Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget
Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner
Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
Document customer contacts and concerns on an ongoing basis, and assist with follow-through to ensure issues are resolved
Ensure all mandatory Quality Control site visits are completed and recorded
Spend time at account locations to support outcomes to meet customer needs.
MINIMUM QUALIFICATIONS:
Business-level English proficiency in verbal and written communication
Two to three years of management experience required in a related field, with janitorial industry experience preferred
Ability to multitask and adapt to changing environments.
A customer service & satisfaction mindset
KNOWLEDGE SKILLS and ABILITIES: Special skill knowledge and pertinent techniques to work assignment involve:
Leadership effectiveness, ability to motivate, train, and develop team members.
Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred.
Thoroughness, dependability, tact, and courtesy; ability to work in a team environment and use good judgment.
Ability to effectively use technology, including the internet, Email, Word, and Excel as well as the ability to utilize technology to recruit, onboard, and manage employee data.
Effective communicator with customers, both internal and external.
Organized, proven problem-solving abilities, and ability to multitask, prioritize job responsibilities
Ability to work a full-time schedule including nights, weekends, and holidays.
Bi-lingual (English/Spanish) is a plus
PHYSICAL DEMANDS: This job may require lifting of objects up to 50 lbs., with frequent lifting and or carrying of objects weighing up to 25 lbs. Other physical demands that are required are, reaching, climbing, stooping and or kneeling, lifting, carrying, pushing and pulling, writing, and seeing.
LICENSURE: Must possess a valid state driver’s license to fulfill the duties of this position, as significant travel between accounts is required. Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.
