Who we are
Cal-West Rentals, Inc. is a family-owned and operated, full service equipment rental company since 1958. We pride ourselves on offering excellent customer service and quality rental equipment to homeowners, and small and large contractors.
Our rental inventory is always meticulously maintained and serviced to the highest possible standard. We carry the most reliable and highest quality brand name tools and equipment for the homeowner and commercial construction market as well as other professional industries like tree work, delivery services, and landscaping.
With locations in Petaluma, San Rafael & now in San Mateo, Cal-West Rentals delivers rental equipment, all over the greater Bay Area and beyond.
Who we’re looking for
We are seeking a motivated Rental Coordinator to join our store in San Rafael, CA. As the primary point of contact for our customers, the Rental Coordinator’s main objective is to assist current and prospective customers with their equipment rental needs while providing top-notch customer service experience. The ideal person for this role is energetic, eager to help, and hungry to learn.
If you have fantastic customer service, enjoy working in a fast-paced environment, and want flexible working hours, this may be just the job you’re looking for. Don’t wait! Apply today and join our team!
What you’ll do
Greet customers promptly and assist in identifying their rental needs.
Administer, maintain, and manage all rental contracts, files, reservations, and related documents.
Ensure timely closure and completion of contracts upon the return of customers’ equipment.
Inspect and document the condition of returned equipment and accessories.
Record and communicate any damage to returned equipment, advising customers of applicable costs.
Load and unload equipment and accessories from customers’ vehicles as needed.
Schedule deliveries, pickups, and transportation of equipment, providing drivers with detailed logistical requirements.
Collaborate with accounting staff daily to resolve customer contract and payment issues.
Notify outside sales staff of potential projects or customers that may require a sales call.
Report equipment malfunctions or necessary repairs to the service shop.
Maintain and organize the showroom and counter area.
Adhere to all government and company safety policies, procedures, and regulations, including reporting any unsafe equipment, incidents, conditions, or violations.
Perform customer service duties while wearing all required safety equipment.
Provide support to the shop, yard, parts, service, and delivery teams as needed.
To stand out you’ll need to
Saturday work availability is mandatory.
Possess a valid California driver's license with a clean driving record.
Bring 1+ years of customer service experience, preferably in the equipment rental or construction industry.
Demonstrate fluency in English, both spoken and written.
Excel at prioritizing multiple tasks in a fast-paced environment.
Be physically capable of frequently lifting, carrying, pushing, and pulling objects weighing up to 50 pounds.
Regularly perform physical tasks such as walking, bending, stooping, kneeling, reaching, and climbing.
Adapt to working both indoors and outdoors under varying weather conditions, with and without climate control.
Have a keen sense of smell, essential for safely working with various chemicals, including gasoline, diesel fuel, kerosene, propane gas, cleaning solvents, and aerosol paints and cleaners.
Compensation and benefits
Competitive pay starting at $23.00 per hour DOE – starting pay can increase depending on knowledge and skills.
Comprehensive health, dental, and vision insurance coverage.
Flexible Spending Account (FSA) with $500 employer contribution.
Generous paid time off, including 12 days of accrued PTO and 6 company-paid holidays.
401(k) Plan with a 6% employer match.
Education assistance to foster your professional growth.
Annual safety gear reimbursement
Cal-West Rentals, Inc. Rentals is an equal opportunity employer. All applicants will be considered for employment without attention of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Employment offers are contingent upon the satisfactory completion of a drug screening and physical, in addition to the verification of legally required documentation demonstrating the individual’s eligibility to work in the United States.
