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OVERVIEW:
The Salvation Army is seeking applicants for a full-time case manager. This position is part of the Joseph McFee Center (JMC), a recovery focused transitional housing program for San Franciscans exiting residential treatment. The JMC provides participants the opportunity to build on progress made in early recovery and holistically work toward a healthy, independent and prosperous life.
Under the supervision of the Program Manager, the Case Manager’s main goal is to address the needs of JMC participants and cultivate a transformation community based on the program's principles of recovery, accountability, and service.
DUTIES AND RESPONSIBILITIES:
Manage an assigned caseload of up to 25 program participants
Assessment and Intake: Conduct interviews and administer assessments to understand the client’s needs, situations, and potential risks. Gather relevant information about the client’s background, family dynamics, living conditions, or any other relevant factors
Based on the assessment, create an Individual Transition Plan that outlines specific goals and objectives as well as interventions that address the client’s unique needs
Establish and maintain relationships with partner organizations and referring agencies
Monitor client progress and reassess their needs to ensure that the goal plan remains relevent and effective
Educate and empower clients by equiping them with the knowledge and skills needed to improve their situation and become more self-sufficient
Respond to and manage crisis situations cleints may encounter
Maintain appropriate, professional, and ethical boundaries with staff and clients
Be punctual, flexible, and reliable
Maintain accurate client records on The Salvation Army Social Services Database
Attend all required staff, Corps, and Divisional meetings and training
Facilitate small group instruction as indicated on the program schedule
Attend community-based meetings as needed
Identify appropriate resources, programs, and services that can benefit the client and make referrals to these services
Coordinate with various service providers to ensure the holistic needs of clients are met
Other reasonably related duties as assigned by the Program Director or Program Manager
Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes
Other related duties as required
EDUCATION AND EXPERIENCE:
High School Diploma (Required)
CA Driver's License (Required)
2 years of experience working with adults in recovery, reentry, or disadvantaged populations (Required)
Community Health Worker Certificate or higher, and 1 year of experience providing case management services to adults in recovery from addiction
Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
SKILLS AND ABILITIES:
Strong verbal and written communication skills
Ability to express empathy and foster a collaborative alliance with clients
Excellent organizational skills and ability to work with little direct supervision
Excellent time management skills
Strong electronic communication skills
Proficient in Microsoft Word & Excel
Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services
Knowledge of co-occurring disorders and trauma-informed environment
Culturally competent and able to work with a highly diverse population
Bilingual in Spanish (Preferred)
PHYSICAL REQUIREMENTS:
Ability to lift up to 25 lbs. (usually file boxes)
EQUIPMENT USED:
Modern Office Equipment and Relevant Software
ADA Statement:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
Acknowledgment of Religious Purposes of The Salvation Army:
The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
At-Will:
I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at-will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.
