Job Title: Bilingual Family Support Coordinator (Cantonese /English)
Reports To: Family Support Manager (or designee)
Location: San Francisco
Compensation: $28-$30 hourly, depending on experience, plus excellent benefits package
Classification: Non-exempt, full-time position, 40 hrs/wk
Schedule: Monday-Friday with occasional weekends
Date: October 3, 2024
To Apply: Please submit your resume and cover letter via https://fccenters.org/employment/. Account creation to submit a resume is not required.
Benefits Package:
100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & Chiropractic
Pays 50% of eligible employee’s children/dependent premium cost
Vacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
14 holidays paid time-off including winter week holiday break
Paid sick and bereavement leave
403(b) retirement plan with up to 3% employer contribution
Professional development
PLUS: Paid lunch break, medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment
Position Overview:
In accordance with Family Connections’ mission and standards, the Bilingual Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides programs that support families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the coordination of programs, with a focus on Cantonese-speaking families.
About Family Connections Centers:
Family Connections Centers’ (FCC) mission is to support the development of strong, healthy families and thriving communities. We create opportunities for people of different backgrounds to work together cooperatively, sharing cultures, values, knowledge, and resources. We offer an array of interconnected, participant-driven programs that include early childhood education, family support, and K-5 education. Visit fccenters.org to learn more.
Essential Responsibilities:
Plan and implement family support programs in accordance with the work plan and goals, including parent/caregiver workshops, community events, and food and diaper distribution programs
Facilitate parent/caregiver support groups, parent advisory board, and workshops, including organizing guest speakers
Provide and facilitate family advocacy, case management, Information & Referrals
Provide translation of intake forms, announcements, and communication between families and staff
Conduct outreach at public and private organizations and events and collaborate on marketing materials
Facilitate and enter data, surveys, and evaluations of family support programs and work with colleagues to monitor progress for grant proposals and reports
Perform other duties as needed or requested by the supervisor
Qualifications / Requirements:
Bachelor’s Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counselling, or related field; degree can be substituted with additional years of relevant professional experience
Bilingual in Cantonese/English
2+ years of experience working in children and family services
Excellent interpersonal and written communication skills
Strong organizational and administrative skills, including familiarity with Microsoft Office and working knowledge of databases
Able to work both independently and collaboratively
Able to handle multiple tasks, great problem-solving and mediation skills, and commitment to FCC’s mission
Skills and Knowledge:
Professional ethics of confidentiality, discretion, and good judgment
Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
Ability to speak in group settings, provide feedback, and share ideas
Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles
Attend staff meetings, in-service training, professional development workshops, meetings with Family Connections’ HR consultant, and relevant meetings, training, and workshops as needed
Establish and maintain strong partnerships with community partners
Keen sense for safety, security, and ergonomics
Stay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinations
Live Scan background clearance and physical health/TB clearance are required to be maintained throughout employment
Work Environment:
This position will be based out of our Portola, Visitacion Valley and/or Excelsior Centers. This job operates in a professional classroom and office environment. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
COVID-19 Requirements:
All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.
