Job Title: Family Support Manager (Cantonese/English)
Reports To: Family Support Director
Location: Agency-wide
Compensation: $76,000 per year based on experience
Classification: Exempt, full-time position, 37.5 hours/week
Schedule: Monday-Friday with occasional weekends
Date: September 16, 2025
To Apply: Please submit your resume and cover letter via https://fccenters.org/employment/. Account creation to submit a resume is not required.
Benefits Package
100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & Chiropractic
Pays 50% of eligible employee’s children/dependent premium cost
Vacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
15 holidays paid time-off, including the winter week holiday break
Paid sick leave, bereavement, jury duty, and time off to vote
403(b) retirement plan with up to 3% employer contribution
Professional development
PLUS: Medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment
Position Summary:
In accordance with Family Connections’ mission and standards, the Family Support Manager plans, manages, and implements the agency’s annual Family Support program activities. Working closely with the Family Support Director, this position will collaborate with internal staff and external partners to ensure our programs are high-quality, engaging, and are designed/implemented to best meet the needs of the families and community.
About Family Connections Centers:
Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family has access to the education and resources they need to succeed. Visit fccenters.org to learn more.
Primary Responsibilities
Responsible for the management, implementation, and supervision of Family Support programs, including workshops, support groups, community events, outreach, food distribution, and parent volunteers
Supervise staff to meet program, outreach, and enrollment goals
Advocate and coordinate linkages and referrals to community-based organizations to address social, environmental, medical, and emotional problems in our participants
Manages data collection for agency and funder databases and compiles data and program narrative for grant reports
Facilitate weekly parent/caregiver support groups
Implement successful Family Support programs in accordance with the work plan and department/agency goals, including family events, information and referral, workshops, and parent leadership activities
Represent the agency as needed at community meetings, funder meetings, etc.
Recruits and supervises interns, volunteers, and youth workers
Supervise staff in comprehensive assessments that identify strengths and needs of individuals and families and implement these findings into individual service plans
Attend all mandatory meetings, training, and workshops
Performs other duties as assigned.
Qualifications:
Bachelor’s degree in Social Work, Psychology, or another related field preferred
Bilingual in Cantonese and English required
5+ years of experience providing direct family support services
2+ years in a management position supervising staff, department, etc.
Skills/Knowledge:
Demonstrated cultural sensitivity and experience working effectively with diverse communities, including familiarity with San Francisco’s populations and learning styles; supports community partnerships and builds positive relationships
Maintains confidentiality, discretion, sound judgment, and adherence to professional ethics.
Strong critical thinking, problem-solving, attention to detail, flexibility, and excellent verbal, written, and interpersonal communication skills; able to speak in group settings and provide feedback.
Works well both independently and collaboratively; able to take initiative and contribute to team goals
Strong organizational and administrative skills, proficient in Microsoft Office; experience with databases is helpful
Maintains required certifications (e.g., CPR/First Aid, Mandated Reporter, Pesticide training), follows safety and ergonomic practices, and ensures up-to-date background clearance, health screening clearance, and vaccinations
Work Environment:
This position operates in a professional office environment with Pre-K and Afterschool Programs on site. Work is scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
COVID-19 Vaccination Requirements:
All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.
Family Connections Centers is an equal opportunity employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.
