Job Title: Intake Specialist (English/Cantonese)
Reports To: Family Support Manager (or designee)
Location: San Francisco
Compensation: $27-$29 hourly, depending on experience, plus an excellent benefits package
Classification: Non-Exempt, full-time position, 40 hrs/week
Schedule: Monday-Friday, with occasional weekends
Date: November 22, 2024
To Apply: If you match our qualifications and interests, please apply through our website, https://fccenters.org/employment/. YOU DO NOT HAVE TO CREATE AN ACCOUNT. No phone calls or recruiters.
Benefits Package:
100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & Chiropractic
Pays 50% of eligible employee’s children/dependent premium cost
Vacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
14 holidays paid time-off including winter week holiday break
Paid sick and bereavement leave
403(b) retirement plan with up to 3% employer contribution
Professional development
PLUS: Paid lunch break, medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment
Position Overview:
In accordance with Family Connections’ mission and standards, the Intake Specialist works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships and provide quality customer service. The Intake Specialist will navigate the intake process and connect the participant to the required services. This position will also ensure all intakes are entered into databases, have a compassionate approach to working with children and families, and effectively interact with families of diverse economic, social, ethnic, and linguistic backgrounds.
About Family Connections Centers:
Family Connections Centers’ (FCC) mission is to support the development of strong, healthy families and thriving communities. We create opportunities for people of different backgrounds to work together cooperatively, sharing cultures, values, knowledge, and resources. We offer an array of interconnected, participant-driven programs that include early childhood education, family support, and K-5 education. Visit fccenters.org to learn more.
Essential Responsibilities:
Provide high-level customer service and hospitality to FCC participants and visitors
Answer and direct agency incoming phone calls and visitors
Provide participants with handouts, forms, and program information
Conduct inventory and organization of office materials and supplies
Facilitate and enter data, reminder calls, and texts to participants
Support with setup and cleanup of workshops and activities, confirm details with presenters/attendees
Assist with event planning and implementation of community and family events
Plan and facilitate family support programs in accordance with the work plan and goals, including parent/caregiver support groups, community/family events, and food and diaper distribution programs
Provide and facilitate Family Advocacy and Information & Referrals
Provide translation of intake forms, announcements, and communication between families and staff
Establish and maintain strong partnerships with community partners including participating in outreach events
Perform other duties as needed or requested by the supervisor
Qualifications:
Bachelor’s Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counselling, or related field; degree can be substituted with additional years of relevant professional experience
Bilingual in Cantonese/English
Minimum two years of administrative office experience
Experience working with diverse communities, including low-income families and around children
Ability to operate general office equipment
Excellent verbal, written, listening, and interpersonal communication skills
Ability to type 50 words a minute
Strong computer literacy and experience with Microsoft Office Suite, Zoom, or similar software
Skills / Knowledge:
Professional ethics of confidentiality, discretion, and good judgment
Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
Ability to speak in group/public settings, provide feedback, and share ideas
Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles
Able to handle multiple tasks and great problem-solving and mediation skills
Strong administrative, organizational, and customer service skills
Collaborative, flexible, and self-directed, with the ability to work well in teams and independently
Keen sense of safety, security, and ergonomics
Stay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinations
Lives Scan Clearance and physical health/TB clearance are required to be maintained throughout employment
Work Environment:
This position will be based out of our Portola, Excelsior, and Visitacion Valley centers. This job operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
COVID-19 Requirements:
All employees are expected to be fully vaccinated, including current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be asked to provide documentation to determine if reasonable accommodation can be provided.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and, on occasion, may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.
