The Operations Manager is responsible for supporting the Agency’s administrative and facilities operations. The Operations Manager performs a range of tasks to ensure company productivity and efficiency including:
This includes:
-Acting as main point of contact for external vendors, landlords, building management companies, and other external stakeholders.
-Managing leases, repairs, and vendor relations for our buildings and facilities.
-Serve as the main point of contact and process manager for select agency business processes (e.g. invoice processing, onboarding new hires, implementing new policies and procedures, etc.)
-Maintaining adequate and efficient workspaces for all staff.
-Identify and implement process improvements to enhance efficiency, reduce costs, and increase productivity. This might involve streamlining procedures, adopting new technologies, or optimizing resource allocation.
-Lead and manage projects related to operational improvements or new initiatives, including planning, executing, and evaluating projects to ensure they meet organizational goals.
-Ensure that all operations comply with relevant regulations, standards, and safety protocols. Staying abreast on legal requirements and implementing necessary changes.
-Maintaining all offices in respect to safety, maintenance, and appearance using a combination of internal maintenance staff and external vendors (electricians, plumbers, etc).
-Managing day-to day inquiries related to general administration to guarantee efficiency across programs and departments.
-Develop and manage budgets, including tracking expenditures, analyzing financial reports, and ensuring that operations are within budgetary constraints.
-Hire, train, and supervise staff members. This includes setting performance goals, conducting evaluations, and fostering a productive and positive work environment.
-Ensuring emergency preparedness; workplace safety, and infection control throughout the Agency.
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Supervisory Responsibility:
The Operations Manager is responsible for supervising the custodial/maintenance team while working closely with the administrative staff to drive key initiatives forward.
Essential Functions:
I: Business Management and Administration:
II: Buildings and Facilities Management:
III: Health and Safety: In collaboration with The Health & Safety Committee and the Director of Quality Assurance:
Other duties as assigned:
-Coordinate pick-up/delivery of items (e.g. donations).
-Participate in the coordination of special events (e.g. – Fun Day; holiday party, etc.)
-Coordination of backup Front Desk coverage at our Berkeley office.
-Opening the office at our Berkeley Office.
Qualifications:
-Bachelor’s degree in business administration, Management, Operations, or related field, or equivalent experience. A degree in Business Management is preferred.
-FIVE YEARS OF EXPERIENCE in managing large-scale office complexes, property management, or general management is required, with three years being preferred.
-Excel in verbal and written communication skills for effective interaction with staff, stakeholders and external partners.
-Outstanding customer service; strong interpersonal skills along with a positive and enthusiastic attitude.
-Ability to appropriately identify and prioritize emergent situations in the functioning of the agency.
-Excellent organizational and project management skills.
-Strong leadership and team management capabilities, including the ability to motivate and guide staff, resolve conflicts, and build a collaborative work environment.
-Proficiency in budget management, financial analysis, and cost control to ensure operations are conducted within budgetary constraints.
-Knowledge of industry regulations, safety standards, and compliance requirements relevant to the organization’s operations. Understanding of applicable construction processes and procedures.
-Ability to thrive in a fast-paced environment, with flexibility to adjust to changing priorities and new challenges.
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 40 pounds.
Position Type/Expected Hours of Work:
This is a full-time exempt (salaried) position. This position regularly requires work beyond standard work hours including evening and weekend work. While occasional remote work may be possible, the role is classified as essential and requires a regular on-site presence with frequent local sites visits.
Travel:
Travel is mainly local during the business day, requiring up to 75% travel. It is necessary to have reliable transportation and be able to reach ABW sites within 2 hours of an emergency call. Some out-of-area and overnight travel may also be required.
Work Authorization/Security Clearance:
Employees must pass a background check and receive TB and health clearances prior to employment. Compliance with Organizational Vaccination Policies. Employees must have a clean driving record and will need regular access to a car.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
A Better Way is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, ethnic background, religion, gender, sexual orientation, HIV-status, national origin or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
