Job Title: Senior Information and Security Systems Manager
FLSA Status: Exempt/Full Time
Salary: $100K – $115K, depending on experience
Who We Are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 6,300 lives saved each year. To learn more about us, visit www.phs-spca.org.
Who You Are: An experienced leader in managing a team and an organization’s information technology & security systems infrastructure. You are a strategic thinker with the ability to effectively analyze, improve and communicate redundancies, deficiencies, opportunities and potential IT-related threats. Able to easily navigate between big picture and technical matters. This is an on-site position.
Essential Duties and Responsibilities include the following (other duties may be assigned):
Computers:
Guides team with PC maintenance & upgrade activities
Regularly reviews inventory of assets
Provides input on decisions around the need for and purchase software/hardware
Stays up to date with software development
Oversees design, installation, and maintenance of local and wide area networks
Provides strategic viewpoint on data needs and management
Phones:
Works with Director around Service Level Agreements (SLAs) to determine best strategic fit for organizations and provides recommendations to senior management.
Coordinates service with vendors
Provides training and problem solving for all employees
Security:
Provides strategic oversight and determines priorities for all security systems including surveillance and security systems
Coordinates service with security vendors
Investigates security incidents by review of surveillance tapes, computer and/or phone records as requested by management
Monitors systems for compliance with company policies and provides evidence of non-compliance to senior management
Provides training and problem solving with security concerns to staff as appropriate
Maintains industry PCI Compliance standards and pass penetration testing
Other Duties:
Actively manages and oversees IT staff to ensure progress towards performance goals
Provides regular feedback to IT Staff on activities and performance
Participates in senior management meetings to bring technology issues and get input on decisions
Crafts and implements a strategic technology plan to ensure the best use of resources
Active member of the PHS Safety Committee
Develops and maintains technology department budget
Oversees and provides input on disaster recovery plan
Oversees backup systems for organizational data.
Assesses data risk factors and creates mitigation plans
Assesses cybersecurity risks, recommends and implements cybersecurity protection measures
Evaluates organization’s systems and determines need for upgrades. Monitors information about upgrades to specific systems and schedules upgrades as needed.
Responsible for assisting with the build out and maintenance of information systems and technology needed for newly built facilities related to the Saratoga Wildlife Center and La Honda Sanctuary projects.
Other duties as assigned
Supervisory Responsibilities:
Supervises IT team member(s) – Lead ISS Technician & ISS Technician. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training, planning, assigning, and directing work; rewarding and disciplining employee; addressing complaints and resolving problems; developing and evaluating employees’ knowledge and skill set.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Information Systems or Computer Science is preferred, with at least 5 years of related experience in computer systems, telephone, server management and security systems. Preference for nonprofit experience. Equivalent combination of education and experience will be considered.
Working knowledge of MS Office applications, VMWare, Windows server 2008/2012/2016/2022. Understanding of VMware ESXi virtualization.
Familiarity with firewall configuration, WatchGuard is preferred.
Must have a wide knowledge of electronic systems (e.g. printers, laptops, cell phones, security cameras), their operation as well as their uses.
Upon hire, must pass a background check.
Possess a valid CA Driver License with a satisfactory driving record to be insured by our insurance company.
Ability to effectively handle multiple projects and work independently is a must.
Strong organizational and time management skills.
Ability to provide positive and constructive feedback to staff, as well as receiving feedback.
Excellent problem-solving skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Superior customer service skills to work with all levels of employees and vendors.
Excellent communication skills, verbal and written. Proven ability to communicate technical information effectively with individuals who have varying degrees of computer and technology competency. Ability to communicate IT issues to entire shelter when needed.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals. Ability to write, read and comprehend simple instructions, correspondence, and memos accurately.
Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Knowledge of Ring Central phone systems and voicemail or other cloud-based phone systems.
Stays abreast of systems, programs and technology developments relevant to organization operations.
Interest in and understanding of the nonprofit industry. Working experience in nonprofit setting is highly preferred.
Highly motivated toward the welfare and treatment of all animals is a plus.
Excellent Benefits Package Available
Medical /Dental /Vision/Life/ Flex Spending
Sick, Vacation and Holiday pay
Continued education and reimbursement opportunities
Employee Assistance Plan
Retirement plan & employer matching
Available to all employees with pets:
Free vaccines, spay/neuter, microchipping, and two pet adoptions
Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.
For more information about our available job opportunities and how to apply, please visit our website at www.phs-spca.org/careers
The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO
