Title: Shelter Manager
Reports To: Director of Housing and Homeless Services
FLSA Status: Exempt
Classification: Full Time
Location: Guerneville, CA
Wage: $66,600 annual salary
WCCS is a nonprofit organization whose mission is to provide temporary shelter for adult clients, access transitional resources to get clients into permanent housing, and advocate for the elimination of homelessness. Under the direct supervision of the Program Director, the Shelter Manager is responsible for scheduling, overseeing, and coordinating the activities of staff & volunteers during shelter operation.
Essential Functions
Create 24/7 shift schedule
Schedule and supervise janitorial operations
Develop agenda and conduct regular shelter staff meetings
Conduct ongoing training for all direct service staff
Interact with referral agencies and case managers as needed to ensure accountability and accuracy
Communicate with the Program Director about the activities and needs of the shelter
Ensure staff is adheres WCCS and Shelter policy and procedure
Transport food and supplies to and from shelter
Complete and enter intake data into HMIS System
Run HMIS reports and fix data issues as often as necessary (at least monthly) to ensure accurate reports to funders
Ensure the safe function of the shelter
Duties and Responsibilities
Develop and maintain positive relationships with clients, staff, and collaborating agencies
Refer clients as appropriate to services and agencies to get them document ready for housing and/or jobs as well as other services to meet their health and safety needs
Respond to requests for information via phone, mail, and e-mail in a timely manner
Maintain client files, including protecting PII
Work with contractors for scheduling of service delivery to clients
Knowledge Skills and Abilities
Ability to multitask
Proficient at handling difficult situations with grace
Possess sensitivity to the issues of homelessness, substance abuse and mental/physical handicaps
Effective communication skills; able to speak clearly; ability to efficiently document shelter activities, incidents and reports
Ability to both take direction and to work autonomously
Experience in crisis intervention; ability to remain calm in a crisis
Willingness and desire to be cooperative, friendly, and helpful with Shelter residents and volunteers
Solid computer skills
Ability to thrive in a flexible, fast-paced environment, while maintaining a sense of humor with a positive, solution-oriented approach
Willingness and ability to enforce behavioral guidelines and motivate resident participation in the functioning of the shelter
Provide a supportive presence
Capacity and willingness to work as a team member and support the mission and goals of the Program and agency
Ability to multi-task
Maintain accurate and current client files and records as requested
Responsible for the maintenance and protection of a safe and healthy program environment
Minimum Requirements:
At least 3 years of experience working in shelter management including successfully managing and coaching staff
Knowledge of social services and social repercussions relating to homelessness
Possess crisis intervention and crisis assessment skills
Current driver’s license with acceptable driving record and current insurance
Excellent written & oral communication skills
Strong organizational skills and attention to detail
The above is intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Americans with Disabilities Act
WCCS has pledged to ensure that employees and applicants have equal access to job opportunities, will not be discriminated against based on having an actual or perceived disability, and will have the same opportunity for employment, promotions, and transfers as those individuals who do not have disabilities. WCCS complies with requests for accommodations under the Americans with Disability Act, including the Amendments Act.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position.
Move, traverse – regularly moves about the properties on even and uneven ground to communicate and interact with tenants, clients, and staff
Communicate, exchange Information - must successfully partner with WCCS management and staff via phone, text, or email
Detect, identify – frequently reviews and researches program related topics via the internet
Strength – repetitive lifting, move/rearrange items up to 30 pounds
Stationary position – must be able to remain in a stationary position up to 25% of the time
Operate, draft/write, compile – consistently uses a computer and cell phone to communicate and submit reports
West County Community Services is an equal opportunity employer. Our agency values diversity and considers all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected.
