Visitor Services Representatives (VSR) are the first point of contact for visitors to the San Jose Museum of Quilts & Textiles (Museum). VSRs are responsible for welcoming guests into the museum and providing information about the exhibitions. VSRs observe how visitors feel about and interact with our space and listen to what visitors have to say about their experience. We are currently seeking to fill a part time Visitor Services Representative role.
To be successful, each member of the Visitor Services team should:
Provide outstanding customer service: greet and acknowledge each visitor
Maintain knowledge and share information on the current exhibitions with visitors, as well as remind visitors of museum guidelines
Promote upcoming events, programs and membership opportunities to visitors.
Encourage visitors to subscribe to our e-news, become a member and engage with the museum’s social media channels.
Utilize Square to process admissions, memberships, and gift store purchases
Maintain knowledge of store items and discounts available and help visitors find unique items
Maintain an organized and stocked front desk and store
Assist the Museum Director with donor and membership programs
Other duties as assigned
Required Qualifications
Experience and/or interest in quilt art, textile arts, or museum administration and services
1+ year customer service
Preferred Qualifications
Working knowledge of Square
Status: Part-time (15-22 hours per week), non-exempt
Rate: $24.00/hour
Reports to: Museum Director
To apply, submit a cover letter and resume to kris@sj-mqt.org. Applicants will be reviewed on a rolling basis.
