Weekend Receptionist
About Community Music Center (CMC)
Community Music Center’s mission is to make high quality music accessible to people of all ages, backgrounds and abilities, regardless of financial means. We’re committed to centering equity and inclusion in our programs and across all aspects of our organization. We are a nonprofit institution founded in 1921 with branches in the Mission District, Richmond Districts, and at partnership sites throughout San Francisco serving 3,300 students annually. Our expanded campus at our Mission District Branch, including a newly built Recital Hall, opened in January 2024.
Position Summary:
The Weekend Reception position at Community Music Center will be a part of the CMC reception team while aiding the registration team. You will be the first person welcoming the community onsite and will help ensure that students, faculty, and renters have the best experience possible at CMC. The ideal candidate would be fluent in both English and Spanish, a strong communicator with a positive attitude, and someone who can process well in a busy environment.
Essential Job Duties:
Front Desk Management
Greet and assist visitors in a courteous manner, answering inquiries and directing visitors to the appropriate staff or classrooms
Phone and Email Communication
Handle phone calls and emails professionally, providing information about classes, schedules, and general inquiries.
Relay messages promptly to the relevant parties.
Registration Support
Assist with the registration process, including collecting and processing fees, maintaining accurate records, renting instruments, and helping prospective students with enrollment procedures as directed by the Registration Team.
Rental and Operations Support
Collect payments for rental spaces, direct renters, and help ensure a positive experience for event attendees.
Learn and execute the rental process and assist the Hall Manager when needed during events.
Receptionist will also be responsible for opening/closing the building and will need a full understanding of the alarm system (training provided).
Schedule Coordination
Assist with scheduling and room bookings
Communicate with CMC instructors to ensure the smooth operation of classes and events.
Administrative Tasks
Perform various administrative duties such as filing, data entry, and maintaining office supplies to support the efficient functioning of the expanded CMC campus.
Customer Service
Address concerns, provide information, and ensure a positive experience for students and parents.
Resolve issues or escalate them to the appropriate staff when necessary.
Learn and enact CMC’s de-escalation procedure and first aid procedure.
Promotion and Marketing Assistance
Take pictures during the event and complete a report following each event.
Working conditions:
This is a part-time, non-exempt, in-person position. The hours for Weekend Reception staff are Saturdays 8:30am to 5:30pm and Sundays 9am to 3:30pm.
Compensation: This is a part-time position with an hourly rate in the range of $30.00–$35.00.
How to apply:
Please submit your resume and a thoughtful cover letter in a single document PDF to CMCstaffopenings @ sfcmc.org with your name and “Weekend Reception” in the subject line. Applications are being accepted on a rolling basis.
Please note: Research has shown that people from groups who have been affected by gender, racial, and/or disability discrimination often apply to work opportunities only when they meet 100% of the requirements. We are most interested in having candidates who are passionate about CMC’s work
and ready to approach the opportunity with enthusiasm leveraging their skills towards CMC’s mission and goals. We encourage applicants to apply whether or not they meet all the requirements.
Non-Discrimination Statement and Policy:
Community Music Center does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, students, volunteers, subcontractors, vendors, and clients.
https://sfcmc.org/about/join-the-team/
