Overview
ABC Worldwide Transportation is currently seeking dedicated and self-motivated Customer Service Assistant to uphold our high quality work standards. This multi-tasking position is responsible for communicating and supporting dispatching services for our chauffeured drivers around the world. Customer Service Assistant are the primary contact for all chauffeurs and will handle all field activity as well as miscellaneous administrative duties.
Responsibilities
Dispatching orders and relaying messages and special instructions.
Assuring scheduled trips are complete and checked for accuracy.
Scheduling and routing vehicles for pickups/drop-offs
Verifying information such as name, address, location and special instructions of the passengers
Providing drivers with directions and anticipating route changes
Answering several phone lines
Taking live reservations while communicating effectively with customers and drivers providing concise instruction or information
Use effective listening skills to collect required information or to identify potential problems
Develop relationships with customers and drivers; utilize relationships to influence others and gain willing cooperation
Qualifications
Flexible Schedules
Computer literate/ 55 WPM
Knowledge of bay area directions
Ability to multi-task is essential
Prior dispatch experience is a plus
Must possess strong interpersonal skills
Strong written and verbal communication skills required
Ability to work with a team or individually
