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Office/Customer Service/Manufacturing Position (Santa Rosa)
Byron White Formulas
Here is your opportunity to earn a good wage, help people and work with our positive team members. We are committed to making a difference in people’s lives! Join our stable company, which has been in business successfully since 2012.
What We Do: We manufacture and sell a high-grade brand of herbal formulas globally. Our mission is to provide clinically effective herbal formulas to help people regain their health.
What We are Looking for: You have excellent customer service skills and care about meeting the needs of our practitioners. You are well organized and enjoys completing tasks efficiently and professionally.
What we are offering: This is a full-time position, 40 hours a week, in Santa Rosa.
Unvaccinated or vaccinated may apply
Our hours of operation are Monday-Friday, 8:30 to 4:30.
The compensation is $22 an hour.
We also offer performance bonuses.
The benefits include health insurance, vacation pay, sick leave and 6 paid holidays.
Paid half an hour lunch break and a supportive, engaging work environment.
To apply please submit:
Cover Letter and Resume (required.) Please let us know your reasons for wanting to work at Byron White Formulas and why you think you would be a good fit for the position. Please include your letters of recommendation.
Qualifications and Skills:
Experience working in an office environment
Should be computer literate with both Mac and PC operating systems.
Have experience with ecommerce and software experience with MS office and Adobe.
Experience with natural health care is helpful.
Excellent verbal and written communication skills
Detail oriented
Excellent time management and the ability to prioritize
Proficient skills in organization, sorting and filing.
Works well independently and as a team.
Excellent problem-solving skills.
Punctual and on time
Ability to maintain accurate records.
Enjoy working with clients and the ability to resolve issues in a supportive effective manner.
Duties and Responsibilities include but are not limited to:
Assisting in the office:
Answering phone calls from practitioners
Managing orders by phone or fax promptly and efficiently while providing excellent customer service.
Processing orders through our ecommerce system.
Answering emails promptly and using template letters for practitioners requesting an account.
Creating client files and enabling their accounts.
Maintaining accurate customer account records and performing follow-up.
Working with our shipping system and setting up international shipping.
Placing supply orders
Dealing with issues that arise with orders and finding solutions.
Communicating with the lab, production and shipping team, assisting when needed.
Creating newsletters through our social media programs
Additional Requirements
Non-smoker and does not wear perfume, hairspray, essential oils or scented lotions before or during work.
Ability to sit or stand on feet for extended periods of time.
Byron White Formulas, Inc is an equal opportunity employer.
