Order Management/Operations Coordinator
Are you ready to go from job to life-changing, long-term, stable career?
Quality Metal Spinning & Machining, or QMS, has been the premier pioneer in metal spinning in Silicon Valley for over fifty years. Our dedication to quality is unrivaled. With decades of experience and expertise, we enjoy not only the achievement of solid industry longevity, but also of maintaining and fostering long-term employee retention. Many of our employees have been with us for over 20 years!
OUR CUSTOMERS
Google Applied Materials BLUE ORIGIN WESTERN DIGITAL
IBM Stanford University HGST Lawrence Livermore Labs
Job Summary:
We are looking for a seasoned Order Management/Operations Specialist to assist in managing customer orders. This position will also be a liaison across different functions and departments, providing product information to clients and assisting with other production duties. This position is responsible for account and production maintenance, providing technical and administrative product information to customers, as well as daily sales order processing and daily database upkeep. The ideal candidate must also have a proven track record in achieving assigned tasks.
Essential Duties and Responsibilities:
Responsible for sales account maintenance, provide technical and administrative product information, perform daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations, and process documents
Act as a liaison between sales, purchasing, production, procurement, and logistics departments Identify customer needs and recommend appropriate resolutions
Enter, monitor, and communicate directly with clients regarding status of their orders and negotiating returns
Process customer purchase orders into ERP system and maintain accurate records and supporting documentation
Coordinate with shipping department to ensure timely fulfillment and tracking of customer orders, reporting on status to customers and management as needed
Manage inventory and consignment fulfillment database and track timely processing of parts within ERP system, ensuring accurate detail reporting
Manage customer interactions
Provide exceptional customer service and support throughout the production process
Manage the sales work flows from introduction to quote approval
Organize and maintain paper and digital filing system
Monitor inventory, follow up ETA with procurement
Work and advise production for the expedition of parts
Maintain inventory management
Billing and invoicing, as needed
Order shipping supplies, as needed
Daily database upkeep and other duties as assigned
Requirements
3-5 years of Order Management experience coupled with solid Logistics experience
Bachelor’s degree or equitable experience
Excellent professional communication skills
Proficient computer skills
Detail-oriented and highly conscientious
Be a team player and willing to help others
Reliable and dependable
Strong relationship management skills and the ability to explain technical concepts
APPLY HERE: https://qualitymetalspinningandmachining.applytojob.com/apply/MzeypUIYuW/Order-Management-Specialist?referrer=20240201060451F2HTDXZWB9ENRPJP
What we offer
$35-$45 per hour, depending on experience
Welcoming and friendly work environment
Generous benefits
Job Type: Full-time, M-F Work Location: In person
