Vacancy expired!
Hansel Auto is seeking candidates for the position of Network Administrator. The Network Administrator is an entry level position for someone ready to grow a career in the network field. The position also includes help desk support duties. An ideal candidate has a few years of general IT experience and demonstrates a desire and passion to grow a career in Network Administration field.
Responsibilities and Duties
Assist the IT Manager with supporting, configuring, maintaining, and upgrading networks and servers
Troubleshoot IT issues and resolve problems reported by end users
Support and administer third-party applications
Proactively help to ensure network security
Monitor network and server performance and proactively test for issues
Setup of new user accounts, permissions, and passwords
Create, update, and maintain documentation
Work on help desk tickets and support end users
Directing customers appropriately over the phone
Maintaining a positive attitude during difficult situations
Updating and Maintaining the company ticket system
Maintaining safe and clean work area
Miscellaneous duties as assigned
Qualifications and Skills
1-3 years of relevant IT experience
Demonstrated technical ability to use effective troubleshooting and information gathering techniques on solving computer issues for end users
Administrative experience with Microsoft Windows 10 and Server 2019, and MS Office
Understanding of Windows networking and Active Directory
Experience with Cisco or Cisco Meraki networking (CCNA is a plus)
Comprehensive understanding of Microsoft Outlook/Web Mail
Excellent verbal and written communication skills are a MUST
Ability to remain calm under pressure
Organized and detail oriented
Excellent customer service skills, including patience and concern for client issues/problems, and the ability to effectively convey technical information to non-technical users
A talent and passion for problem solving
Ability to work in a group or unsupervised
Ability to lift up to 50 pounds
Pass a drug test
Desire and demonstrated commitment to greatness
Company Overview
We are proud to be a family owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service 10 of the most precious brands in the industry. We take a long-term view about investing in our people and the community.
We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place.
Benefits and Perks
Medical Insurance
Dental Insurance
Vision Plan
Flexible Spending Plans
401-K
Employee Discounts on vehicles, service and parts
