Company Overview:
Space Cadets LLC is a dynamic and growing managed IT service provider in the greater San Francisco Bay Area. We specialize in providing top-notch IT solutions, including network installations, audio/visual project management, and comprehensive tech support. Our commitment to innovation and customer service excellence makes us a leader in the IT industry.
Our core values ensure we are always doing the right thing for Space Cadets as well as our clients:
- Honest Communication & Listening: We provide honest guidance and are transparent about our pricing, ensuring we address client needs, challenges, and questions.
- Effective Collaboration: We execute as one team, including our customers, striving for improvement and soliciting honest perspectives.
- Constant Curiosity: Asking questions and applying knowledge are at the core of our growth and improvement.
- Ethics/Integrity: We are honest brokers, focusing on solutions that position clients for success.
- Wit & Joy: We make the work environment vibrant and enjoyable.
Position Description:
Space Cadets LLC is seeking an experienced and tech-savvy Senior IT Support Technician to join our team full-time. The ideal candidate will possess a strong technical background and a proven ability to manage diverse IT environments. This role involves onsite project work, remote IT support, and physical installations, ensuring clients’ IT infrastructures meet industry standards and operate efficiently. You’ll be integral to delivering exceptional service while driving improvements in system performance and security.
Responsibilities:
- On-Site Project Work: Assist in physical installations, including networking equipment, audio/visual setups, cabling, and hardware deployment. Conduct real-time troubleshooting during installations.
- Remote IT Support: Diagnose and resolve technical issues remotely, providing patient guidance to non-technical users and ensuring client satisfaction.
- Technology Alignment: Perform scheduled reviews of client environments to ensure compliance with industry standards and identify risks or outdated systems. Utilize Halo PSA tools for benchmarking and documentation.
- Client Interaction: Engage with clients to understand their IT needs and provide tailored solutions that align with their business goals. Build and maintain strong relationships with client contacts.
- Continuous Learning: Stay updated on emerging technologies, including MS365 and Google Workspace, while applying knowledge to improve service delivery.
- Team Collaboration: Work closely with the team to brainstorm solutions, share expertise, and enhance service delivery processes.
- Documentation: Maintain accurate records of technical procedures, project details, and client interactions in Halo PSA to ensure seamless knowledge transfer and collaboration.
- May require on-call service desk monitoring
Minimum Qualifications:
- Bachelor's degree in Computer Science, IT, Systems Engineering, or a related field (preferred but not mandatory with equivalent experience).
- At least 5+ years of experience in a managed service provider (MSP) environment, working on low voltage projects or a similar IT / technology oriented role.
- Proficiency with Microsoft 365 (e.g., Entra/Azure AD, Intune, Teams, SharePoint, and OneDrive).
- Experience with physical installation work, including cabling, mounting hardware, and setting up networking and A/V systems.
- Strong understanding of networking concepts, including configuring routers, firewalls, wireless access points, and other peripherals.
- Familiarity with Google Workspace.
- Experience providing technical support for both Windows and macOS environments.
- Ability to participate in rotational on-call work.
- Ownership of assigned tasks and a proactive attitude.
- Strong troubleshooting and diagnostic skills.
- Excellent communication and customer service skills.
- Preferred Certifications and Experience:
- CompTIA A+, Network+, or Security+ certification.
- Microsoft MS-900 and MD-102 certifications.
- Knowledge of ITIL principles.
- Experience with Linux system administration.
- Familiarity with PSA for ticketing and documentation management.
- Prior help desk, ticketing, and remote support experience.
- Familiarity with NinjaRMM, SentinelOne and other RMM softwares
- Experience with networking hardware, A/V systems, and cloud solutions.
Why Join Us?
- Opportunity to work in a vibrant environment with experienced IT professionals.
- Gain hands-on experience in diverse IT areas, including cutting-edge technologies.
- Continuous learning through on-the-job training and professional development.
- Competitive salary and benefits package.
- Opportunity to progress into a Full time position in the next few months after hiring.
How to Apply:
Interested candidates should send their resume and a cover letter explaining why they are a good fit for this position to info@space-cadets.co.
Join Space Cadets LLC to take your IT career to the next level in an environment that values growth, collaboration, and excellence.
