Reception Position $19-$22/hour Full Time with Benefits (SOMA / south beach)
James Bong Enterprise Inc.
compensation: $19-$22/hour with Benefits for full time position
employment type: full-time
job title: Reception
James Bong Enterprise Inc. (JBE)
Job Announcement: Reception
JBE is looking for a Reception. Reception represent JBE property management by greeting tenants and visitors, monitoring building traffic, providing security to the building, and communicating appropriately and adequately with tenants, guests, service providers and staff. As a part of the site team, this position helps to ensure a high standard of customer service, cleanliness, and a hazard-free environment.
The Reception is a non-exempt position. Non-exempt employees work a standard 40-hour (Depending on assigned shift schedule) work week. Time beyond 40 hours (Depending on assigned shift schedule) is at the manager's discretion and must be pre-approved.
The shifts for this position are: night Shift: Monday – Friday, 3pm – 11pm. Training time : 9AM – 3PM, Monday to Friday
Qualified Applicants must be interested in:
Providing great customer service to all tenants and guests
Assisting in the day-to-day operation of the property
Developing a supportive environment for all tenants
Our Values
1. Demonstrate excellence: In our work and in our interactions.
2. Stay focused: On what's most important and within our control.
3. Under-promise and over-deliver: Managing expectations along the way.
4. Use initiative and innovation: Improving our services and performance.
5. Be fair and consistent: Implementing our policies and procedures.
6. Be respectful and hopeful: With tenants, partners, coworkers, and ourselves.
Our Service Commitments
1. Warm greetings & interactions every chance we get
2. Professional appearance every day
3. Service through helping
4. Be present and respectful at all times
5. Stay calm in the eye of the storm
6. Strive for the best environment to be in and work in
ESSENTIAL DUTIES AND RESPONSIBILITIES
Logs communications and building activity, including unusual events as well as violations of the house rules, visitor policy, and other policies and procedures.
Answers telephones, direct calls and take accurate messages.
Responds to emergencies by calling the appropriate emergency services and on-call staff, and act as a resource in emergency situations.
Investigates on floors when necessary and appropriate i.e., noise complaints, facilities issues, etc.
Enforces the appropriate building policies and house rules.
Conveys accurate information to the appropriate authorities as needed.
Keeps the lobby areas neat and clean during shift and ensures that the front desk is organized and ready for the next Reception to come on site i.e., taking out the trash, wiping the front desk down, mopping or vacuuming front desk area if necessary.
Informs the General Manager and/or other appropriate staff of any unusual activity or maintenance issues in a timely manner.
Makes recommendations to the General Manager relating to the general improvement of the building and community.
Carries out all job responsibilities in a manner that reflects concern for personal health and safety and that of co-workers and tenants. Is responsible for learning and following all published job safety policies and procedures.
Attends and actively participates in staff meetings and trainings as assigned by General Manager, including mandatory meetings held outside of scheduled work hours
Performs administrative duties as assigned by the General Manager.
OTHER DUTIES AND RESPONSIBILITIES
Performs additional related duties as assigned.
EDUCATION AND EXPERIENCE
Minimum high school diploma or GED required.
KNOWLEDGE, SKILLS AND ABILITIES
Bilingual and able to read, write and speak Chinese proficiently is a plus
Commitment to and ability to demonstrate the mission and values of DISH and enthusiasm for working as a team member.
Ability to take direction from a supervisor.
Ability to communicate effectively through reading and writing in professional level English. Ability to communicate in Chinese is a plus.
Skill in basic math is required as is the ability to follow instructions and accurately complete standard templates and forms as well as messages, incident reports and other notes and documents.
Ability to answer telephone and greet tenants and guests clearly and professionally.
Ability to multi-task in a fast paced work environment, and to prioritize among competing pressing issues.
Ability to manage expectations and meet deadlines in a timely and effective manner.
Ability to relate calmly and professionally with tenants, guests, co-workers, vendors and emergency services.
Ability to communicate effectively with people from diverse backgrounds
Ability and willingness to foster a professional and welcoming environment in all interactions with colleagues, tenants, visitors and vendors, regardless of differing identities, backgrounds, beliefs, choices and identities.
Ability to be flexible and to work effectively in a crisis situation, including the ability to apply de-escalation techniques to volatile situations. Ability to assess when an incident is an emergency and to take appropriate action.
Ability to maintain a professional personal appearance.
Ability to remain awake, alert and responsive at all times during assigned shifts
Ability to occasionally stay after their shift ends until suitable coverage arrangements are made in situations where their replacement coverage has not arrived to relieve them.
PHYSICAL DEMANDS
(These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.)
Reception are frequently required to perform moderately difficult manipulative tasks such as writing, completing work orders, etc. Must be able to reach, bend, walk, stand, and sit for extended periods. Depending on the building assigned, the ability to climb stairs will be necessary. The employee must occasionally lift and/or move up to 10 pounds. Employee must be able to occasionally mop or section off a potential leak or spill to ensure safety to tenants and staff. Employee must have the ability to attend meetings, sit and listen and are frequently required to use a phone. Must be physically able to visually monitor the lobby area and building security camera monitors.
COMPENSATION
This is a full-time, Non-Exempt position, starting as soon as possible. Potential shifts include: 7am-3pm, 3pm-11pm, and 11pm-7am. Entry level pay typically starts at $17/hour. Compensation includes a full benefits package, including medical, vacation, paid holidays, sick leave, and a retirement plan.
EQUAL EMPLOYMENT OPPORTUNITY
DISH, a project of Tides, is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the Lesbian, Gay, Bisexual, and Transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition (cancer-related) or the conditions Acquired Immune Deficiency Syndrome (AIDS) and AIDS Related Conditions (ARC). Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
APPLYING
Position is open until filled. Applicants must submit a resume as well as a cover letter expressing their interest in this position and state why they are qualified for this job. Please submit a cover letter and resume via email. No phone calls or drops-ins please.
o Principals only. Recruiters, please don't contact this job poster.
