At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Member Experience Associate acts in a service and sales capacity, responsible for providing caring, outstanding Member service with heart while actively promoting cross sales referrals, sales and branch promotions.
We have full- time, onsite positions in San Jose, Los Gatos, Gilroy and Capitola branch locations. These Team Members will work 5 days a week including one (1) to ALL SATURDAYs.
Pay Rate: $24.50 - $26.95/hr (non-negotiable) + incentives for sales
Essential Functions
Exhibits AAA guiding principles and core values
Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures
Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives
Overcomes obstacles that create barriers to Team Member or branch efforts
Identifies process improvement opportunities and proposes solutions
Acts as an agent for change while promoting AAA’s guiding principles and core values
Knowledge/Skills/Abilities
Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.
Accuracy and comfort handling money, making change, balancing cash drawer.
Good computer skills, proficient in both reading and basic arithmetic.
Good written and verbal communication skills in person and over the phone.
Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.
Education & Experience / Licenses & Certification
High school diploma or GED required
Two years sales or customer service experience
Experience working with sales and service standards and goals
Current & valid Driver's License with clean history may be required
Bonding and fingerprinting may be required
P&C Licensing may also be required
Work Environment/Physical Requirements
Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $50,343.00- Mid: $62,929.00- Max: $75,515.00
Capitola (We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $42,288.00 - Mid: $52,860.00 - Max: $63,433.00)
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This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.
