Technical Program Manager
A Technical Program Manager (TPM) typically coordinates the technical aspects of a product at
FIXE, focusing on managing product timelines, resources, and stakeholder communications.
Here’s a more detailed breakdown of the typical job description for a Technical Program
Manager:
Core Responsibilities:
● Project Management: Plan and manage day-to-day product timelines to ensure
successful delivery. This includes documenting and managing goals, scheduling,
identifying risks, and allocating resources effectively (scope and structure projects).
● Coordination and Communication: Serve as the liaison between the technical team and
non-technical departments, facilitating clear communication of technical challenges,
goals, and milestones.
● Technical Guidance: Provide technical guidance and support to operations team teams,
ensuring the best practices are followed, training on new features, managing support
knowledge base and managing issues. Provide Tier 2 support to the organization.
● Process Improvement: Continuously evaluate and improve existing processes to
enhance efficiency and quality of product execution.
● Partner Management: Coordinate with external (technical) vendors and partners to meet
product requirements and timelines (Shogo, Ottimate, QBO, etc.).
● Develop junior team members both formally and informally
Skills and Qualifications:
● Technical Expertise: Strong technical background, often requiring knowledge in software
development, engineering principles, and technology stacks relevant to the company.
● Project Management Skills: Proven experience in project management methodologies
such as Agile, Scrum, or Kanban.
● Problem-Solving Skills: Ability to tackle complex technical problems and make informed
decisions to steer project direction.
● Communication Skills: Excellent verbal and written communication skills, capable of
conveying complex technical ideas to non-technical stakeholders.
● Leadership: Experience leading project teams and driving them towards meeting project
objectives.
● Analytical Skills: Strong analytical skills to evaluate project performance and identify
areas for improvement.
Education and Experience:
● Bachelor’s Degree: Typically requires a bachelor’s degree in Computer Science,
Engineering, or a related field.
● Professional Experience: Several years of experience in a technical role (e.g., software
developer, engineer) followed by experience managing large-scale technical projects.
● Certifications: Certifications like PMP (Project Management Professional) or CSM
(Certified ScrumMaster) can be advantageous.
This role requires a blend of technical prowess and project management skills to ensure that
timely delivery of the product, train key operations team members on the next product capability
and first point of contact for Tier-2 support
