At Great Clips, your primary goal is to make customers look and feel great!
All our hair stylists love cutting hair, connecting with customers, and working in our warm, welcoming environment.
When we do it right, your tips are great. We work with you to make the best tips possible. When you join, ask our owner, Raj, for his secrets for better tips.
To help you deliver a great haircut experience, we train you on a haircut process made of 5 steps. We have been perfecting “the 5 Steps” for years and know that this process delivers great customer satisfaction and great earnings for our stylists. Your job is to deliver these five steps so customers come back over and over again.
That’s why your hair stylist job description is organized around the 5 Steps. Here’s the list and you’ll learn the details when you join:
Step 1. Greet the customer and introduce yourself
Step 2. Review previous haircuts and connect through the haircut consultation
Step 3. Engage to create the cut and talk about hair care and products
Step 4. Ask the customer to confirm satisfaction
Step 5. Thank the customer and invite them back
You will measure your success based on a number of measures including:
- How many customers come back to visit the salon after they visit with you
- Weekly customers cared for and sales generated
