Senior IT Technical Support for top global law firm in Palo Alto, CA.
This role is responsible for leading IT operations and is the sole IT Tech onsite. Duties are mostly desktop/hardware support. This is an onsite position (8:30am – 5pm PT M-F).
Ideal candidate has hardware/desktop support experiencce in a law firm or professional services firm with Audio visual experience - conference rooms, zoom/MS Teams experience and mobile device support experience.
Responsibilities: Support Regional Manager, delivering the highest level of IT customer service. Lead support for regional staff, providing continuity in escalation support. Diagnoses/resolves technology problems in a timely manner. Manages the lifecycle of regional technology. Configures/deploys end-user and office devices. Participates in identifying and supporting delivery of proactive maintenance/upgrades. Supports the measurement and reporting of services to evaluate effectiveness. Participates in identifying known technology problems, partnering with IT teams to both remediate and document knowledge articles to prevent issues.
Position Requirements: College degree preferred, Technical certifications (MCSE, Cisco CCNA). At least five or more years of relevant experience, ideally in a large Firm. Expertise with Windows 10 and later, Microsoft Office 365 / 2021. Experience in troubleshooting and repairing end user devices and appliances. Experience with current PC imaging standards, hardware configurations, memory configuration techniques, and peripheral hardware and software. Experience with Audio Visual conferencing technologies (hardware and software). Experience with routers, switches, and other networking equipment. Experience with secure LAN infrastructure, firewalls, and VPN technologies. Experience with remote systems such as Citrix. Experience with laptop lifecycle management. Knowledge and understanding of networking infrastructure and devices. Ability to interact with suppliers, end users, and co-workers in a professional manner to deliver a gold-standard experience. Salary is commensurate with experience 80k – 113k Plus OT pay and generous benefits.
Will consider qualified applicants with arrest or conviction records for employment in accordance with applicable laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the SanFrancisco Fair Chance Ordinance.
