Monkeybrains, a San Francisco based ISP since 1998, offers a range of internet services from Business fiber-optic and wireless links to residential internet service. Known for providing the fastest, cheapest internet in their service area, Monkeybrains uses cutting-edge technologies to deliver high-speed internet to locations previously deemed unserviceable. Additionally, Monkeybrains offers competitive rates for event and robust collocation services at two data centers in San Francisco.
Role Description
This is a full-time on-site Field Technician role located in the San Francisco Bay Area. The Field Technician will be responsible for day-to-day tasks such as installing, maintaining, and troubleshooting internet connections for both business and residential clients. The role will involve working outdoors and in various locations, ensuring that customers receive reliable and high-speed internet services.
Previous experience in ISP or telecommunications industry preferred
A Field Technician at Monkeybrains is responsible for installing, maintaining, and troubleshooting internet connections for both residential and business customers. This role is based on-site in the San Francisco Bay Area and involves working outdoors in various locations.
Key Responsibilities and Qualifications:
-Installations and repairs: Performing on-site installations and repairs, potentially working individually or as part of a team.
-Customer interaction: Interfacing with clients, including installing equipment on rooftops and running communication wiring.
-Troubleshooting: Identifying and resolving network connectivity issues.
-Fiber-optic and wireless technology: Knowledge of and experience with these technologies are necessary.
-Technical skills: Experience in network installation and maintenance is required.
-Physical capabilities: The ability to perform physical labor and work efficiently and independently is important.
-Problem-solving and communication: Strong problem-solving and communication skills are essential for the role.
-Construction/networking background: A background in construction-like trades, computer networking, or a similar field is preferred.
-Technical certifications: Technical certifications in network or telecommunications are considered a plus.
-ISP/telecommunications experience: Previous experience in the ISP or telecommunications industry is preferred.
In essence, the role requires a blend of technical expertise, problem-solving skills, and the ability to work independently in a field environment to ensure seamless internet service for Monkeybrains customers
