Location: San Francisco, CA, United States
Expected pay rate: 31.00 USD Per Hour
Schedule: 3-4 days per week, 8 hours per day, Must be flexible to work 1 weekend day
Assignment length: Contract
Royalty Staffing is helping an on-demand, autonomous ride-hailing company find a Response Vehicle Operator to join its team. You will ensure safety, support vehicle recovery efforts in-field, complete vehicle checklists, communicate through radio and mobile applications, and represent the brand as an ambassador to the riding public.
In this role, you will assist and interact cross-functionally to ensure a safe environment for riders when help is needed in-field.
We are looking for operators who are disciplined, team players, detail-oriented, focused, great customer service communicators, and believe in doing whatever it takes to safely accomplish the mission and make it a great experience for its riders. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.
You will have the opportunity to learn vehicle and personnel operations. You will have a front-row seat to the operational complexities of realizing autonomous mobility on public roads and the chance to contribute to the future.
Available Shifts:
Day: 8:30AM-4:00PM
Night: 4:30PM-12:00AM
Hours are subject to change based on business needs
As a Response Vehicle Operator, you will:
Support Fleet Response daily operations in-field.
Drive up to 8 hours a day with a priority on safety.
Directly communicate with the riders and assist them into the shuttle.
Utilize mobile applications to accurately report activities.
Provide in-person rider support during fleet response and recovery situations.
Provide accurate written and oral feedback to the teams.
Conduct daily basic vehicle preventative maintenance checks.
Ensure the readiness and cleanliness of vehicles, equipment, and the workplace.
Collaborate with cross-functional teams to provide efficient and effective in-person assistance to the riders.
Assist with any documentation related to vehicle recovery, internally and with first responders.
Requirements
Excellent driving history with no criminal history
Exceptional verbal communication and active listening skills
Experience in high-stress situations, including knowledge of de-escalation techniques
Fast-paced work environment experience
Possess a customer service mindset and helpfulness
Must be able to:
Use radio communication systems
Use mobile applications
Sit in a vehicle for long hours
Travel to different company sites for training
Listen effectively, follow instructions and act promptly given instructions via radio communications
Drive a vehicle in heavy traffic, assertively
Follow navigation instructions exactly per in-vehicle systems
Follow processes exactly as outlined and take initiative to execute
Nice to Have:
Previous experience in any of the following:
Military, first responder, and/or transportation, RiderShare, or roadside
Bilingual skills
