B&B Collision Repair has an immediate opening for a Customer Service Representative.
We are a busy shop in San Luis Obispo, family owned and operated, and have been in business for over 40 years.
Seeking a candidate looking for long term employment with lots of room to grow.
We offer competitive pay, paid vacation, 401(k), health and dental insurance
Job Summary
Provides customer service to all customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the shop
Greet all customers in a timely, friendly and professional manner
Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
Monitor work volume scheduled for the shop.
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and processes
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
Ensure all vehicles are delivered to customers by the assigned estimator and if not available, by designated backup estimator
Assist in customer communication throughout the repair process
Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
Follow up on all DRP assignments present and past in order to maintain sales for the shop
Maintain Enterprise ARMS
Secure proper payments; DRP DTPS completed as required
Filing as needed
Comply with all B&B Collision Repair safety rules, guidelines and standards
Perform other duties as required to successfully meet the needs of the business
Skill/Requirements
High school diploma or GED
Must be at least 18 years of age
Must have a valid driver’s license and be eligible for coverage under B&B Collision Repair’s insurance policy (Not an excluded driver)
Ability to effectively communicate with others, oral and written
Ability to read and understand basics of repair instructions, written estimates and work orders
Organization and multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor towards internal and external customers
Maintain a well-groomed, professional appearance
