POSITION SUMMARY
Work as a partner in the achievement of our common goals, including, Guest Satisfaction, Associate Satisfaction, Financial Success and a Safe Environment.
Maintain a commitment to continually enhancing a uniquely exciting atmosphere and guest experience, consistently providing friendly service, and consistently providing the highest quality product and value to every customer on every occasion.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
· Report to the Front Desk Department at the prescribed time and in uniform.
· Assume responsibility for daily operation of the front desk.
· Acts as MOD, Manager on Duty according to established guidelines as needed.
· Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines. Follow up with guest to ensure that guest is satisfied.
· Provide callers and guests with local directions and general information in courteous and accurate manner.
· Have working knowledge of reservations and procedures, take same day reservations. Know cancellation procedures and walk procedures.
· Knowledge of hotel rates, discounts, any and all promotions and programs that would influence or affect a guest.
· Assure the accuracy and completion of all guest accounts, reports, room changes, credit approvals, deposits, etc.
· Assist in ensuring positive financial results are achieved.
· Have a working knowledge of all hotel policies, procedures and standards.
· Ensure Front Office is equipped with adequate supplies and equipment.
· Ensure that the MOD (hotel) keys are safe and in place, know who has the keys at all times making sure that only employees that are allowed to use them have access to them.
· Other duties as assigned by management.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
· Able to track and keep accurate records
· Ability to function well under pressure
· Well organized and detail orientated
· Knowledge of service standards
· Additional work experience preferred
· Excellent communication skills
· Reading and writing in English preferred, but not required
· Must possess initiative and high energy level
· Ability to coordinate multiple activities
· Ability to interact with guests and associates
· Outstanding hospitality skills
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
· Extensive bending, stooping, overall flexibility
· Regularly lifting/pushing/pulling up to 50 lbs
· Occasionally lifting/pushing/pulling up to 100 lbs
· Must be able to walk entire property
· Prolonged standing
· Ability to manage high levels of stress
· Visual observation skills required
