Patient Service Rep Part-Time (San Luis Obispo)

Patient Service Rep Part-Time (San Luis Obispo)

18 Feb 2024
California, San luis obispo 00000 San luis obispo USA

Patient Service Rep Part-Time (San Luis Obispo)

Vacancy expired!

POSITION: Patient Services Representative

RESPONSIBLE TO: Practice Manager

JOB SUMMARY: With a customer service orientation--register patients, answer the telephone, prepare the office for the day, and schedule patient appointments collect payment at the time of service, post charges and payments and balance all transactions daily, schedule patient follow-up appointments, and facilitate referral requests and test scheduling.

EDUCATIONAL REQUIREMENTS:

•High school degree required

QUALIFICATIONS AND EXPERIENCE:

•Proven success asking for payment, making change, and balancing a cash drawer

•Comfortable using email and interacting with Internet applications

•Knowledge of word processing software

•Ability to perform multiple and diverse tasks simultaneously

•Neat, professional appearance

•Strong written and verbal communication skills

Responsibilities include, but are not limited to, the following:

•Answers the telephone professionally and pleasantly, and efficiently screen and direct calls and make appointments as necessary.

•Screens visitors and responds to routine requests for information

•Maintains office equipment and office supplies at front desk.

•Ensures all faxes are cleared off the machine and distributed throughout the day

•Opens, date stamps, and delivers mail daily.

•Assembles files and maintains integrity of patient charts. Pulls charts for following day's patients.

•Keeps the patient reception area neat and clean at all times throughout the day

•Schedules patient appointments: explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient's financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepare and send out all appropriate information to patients.

•Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.

•Verifies demographic and insurance information for new and established patients, according to protocol; makes a copy of each patient's insurance card, front and back.

•Collects payment from patients at the time of their visit and provides patients with a receipt.

•Requests payment in addition to the day's services from patients with outstanding account balances--provides patients with a receipt.

•Posts daily charges and payments from each encounter form into the computer system.

•Checks out patients, enters charges and collects payments. Schedules follow-up appointments.

•Balances daily over-the-counter transactions and reconciles encounter forms; prepares deposit slip and delivers "daily close" packet to the Manager.

•Copies and remits patient records according to protocol as requested by patients, insurers, attorneys or other recognized agencies after such request has been approved by physician..

•Determines uncollectible balances, refer to Accounts Receivable Coordinator.

•Posts charges. Balances entries at end of day, runs daily reports and prepares deposit for amount posted.

•Assists Accounts Receivable Coordinator with filing and collecting claims.

•Assists in other front office duties at the request of the Office Manager or Physicians, or as needed.

Other

•Facilitates any physician requests throughout the day

•Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice

•Maintains detailed knowledge of practice management and other computer software as it relates to job functions

•Attends all regular staff meetings

•Performs all other tasks and projects assigned by the Manager

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